Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Accessing the Internet

Having access to the Internet is becoming essential with so many services moving online, but it can be difficult to get online if you don't have the devices, data, or skills.
We have an experienced and friendly digital inclusion officer who can support you if you:

  • need help to access the internet to support your benefit claim or look for a job
  • have a device but are not sure how to use it or have no data to get online
  • are looking for help accessing and creating an online account or other online services

  • Loan of a device to get you online
  • Provision of online data
  • Skills to access online services
  • Trouble using your own devices
  • Information about money saving internet tariffs
  • Referral to other support agencies
  • Building confidence in being online
  • Advice about how to stay safe online

If you’d like to find out more about our digital inclusion service or access support, please get in touch by:

  • Giving us a call on 0800 652 0898, we're open Mon-Thurs between 8.30am and 5pm and on between Friday 8.30am and 4.30pm.
  • Using our live chat to speak to one of our Customer Experience Advisors​​​​​​


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