How do I pay my rent?
Information on the quick and easy ways to pay your rent and check your balance.
- Your rent is charged weekly, every week of the year
- You can pay your rent weekly, fortnightly, four weekly or monthly
- It should be paid in advance
- We offer a variety of quick and easy ways to pay, which you can find below
- The easiest way for you to pay your rent is via a Direct Debit
- You can set up a Direct Debit online in your 'Payments' section under 'Manage direct debit'
- Once this is set up, your rent will be paid to us directly from your bank
- You can set up a Direct Debit for the following dates of the month: 1st, 8th, 15th, 22nd and 25th
- If there are changes to your rent amount, we’ll let you know and change the Direct Debit amount with your bank, you don’t need to do anything
- Use your tenancy reference number as the payment reference (you can find this on any letters we've sent you)
- You can pay online through your customer account via your 'Payments' section
- You'll need your customer reference to register (you can find this on any letters we've sent you)
- You can pay 24 hours a day, 7 days a week
- Payments may take up to three working days to show on your account
We've put together a helpful video, check it out below:
You can pay your rent directly into our bank via your online banking app or set up a Standing Order with your bank. You’ll need the following details to pay us this way:
- Account name: VIVID
- Account number: 40614026
- Sort code: 52-41-07
Please use your tenancy reference only as the payment reference (you can find this on any letters we've sent you).
- You can make a payment by calling 0800 652 0898 and following the instructions
- You’ll need your tenancy reference number (you can find this on any letters we've sent you) and debit card to do this
- You can request a rent card by getting in contact with us here
- You can make a payment at any Post Office or Newsagent that offers the Allpay service using your rent card
- Payments may take up to three working days to show on your account
- You can do this at any time by simply texting BAL to 07860 063211
- It works best if we’ve got your number
- Check your online account to make sure your phone number is up to date
- You can check your balance via your online account
- Select 'My dashboard' and then 'Payments' on the left hand side
We've put together a helpful video that shows how to check your balance and view your rent statements in your online account, check it out below:
- Call us on 0800 652 0898
- We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday