Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


How do I pay my rent?

Information on the quick and easy ways to pay your rent and check your balance.

    • Your rent is charged weekly, every week of the year
    • You can pay your rent weekly, fortnightly, four weekly or monthly
    • It should be paid in advance
    • We offer a variety of quick and easy ways to pay, which you can find below

    • The easiest way for you to pay your rent is via a Direct Debit 
    • You can set up a Direct Debit online in your 'Payments' section under 'Manage direct debit'
    • Once this is set up, your rent will be paid to us directly from your bank
    • You can set up a Direct Debit for the following dates of the month: 1st, 8th, 15th, 22nd and 25th
    • If there are changes to your rent amount, we’ll let you know and change the Direct Debit amount with your bank, you don’t need to do anything
    • Use your tenancy reference number as the payment reference (you can find this on any letters we've sent you)

    • You can pay online through your customer account via your 'Payments' section
    • You'll need your customer reference to register (you can find this on any letters we've sent you)
    • You can pay 24 hours a day, 7 days a week
    • Payments may take up to three working days to show on your account

    We've put together a helpful video, check it out below:

    You can pay your rent directly into our bank via your online banking app or set up a Standing Order with your bank. You’ll need the following details to pay us this way:

    • Account name: VIVID
    • Account number: 40614026
    • Sort code: 52-41-07

    Please use your tenancy reference only as the payment reference (you can find this on any letters we've sent you).

    • You can make a payment by calling 0800 652 0898 and following the instructions
    • You’ll need your tenancy reference number (you can find this on any letters we've sent you) and debit card to do this
    • Payments may take up to three working days to show on your account

    • You can request a rent card by getting in contact with us here
    • You can make a payment at any Post Office or Newsagent that offers the Allpay service using your rent card
    • Payments may take up to three working days to show on your account

    • You can do this at any time by simply texting BAL to 07860 063211
    • It works best if we’ve got your number
    • Check your online account to make sure your phone number is up to date
    • Payments may take up to three working days to show on your account

    • You can check your balance via your online account
    • Select 'My dashboard' and then 'Payments' on the left hand side
    • Payments may take up to three working days to show on your account 
    • A minus sign (-) in front of your balance indicates that your account is in credit. Otherwise your account is in arrears.

    We've put together a helpful video that shows how to check your balance and view your rent statements in your online account, check it out below:

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    • Call us on 0800 652 0898
    • We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday

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