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Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


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How can we help you?

    Make payment

    Rents and Service Charges

    Money and benefits advice

    Universal credit

    Frequently Asked Questions

    Repairs responsibilities

    Know your responsibilities and VIVID's obligations with repairs to ensure a well-maintained home.

    How to raise a repair

    Explore the different ways how you can submit a repair request for your home

    How to make a complaint

    Have concerns? We're here to listen. Find out how to make a complaint and get the help you need.

    More help & support topics

    Feedback and complaints

    Feedback and complaints

    Support and advice

    Support and advice

    Maintaining my home

    Maintaining my home

    My home

    My home

    My account

    My account

    Renting or buying a home

    Renting or buying a home

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