Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Using the Online Account

We've popped together some helpful videos to help you navigate round our new Online Account

To find your Tenancy Reference Number, please check any letters that have been sent from us

When creating a password, please ensure that the password:

  • Has a minimum of 8 characters
  • Includes 1 upper case letter
  • Has 1 lower case letter
  • Has 1 number in it
  • Has no spaces
  • Has 1 special character such as #?!()@$%^&*-

  • If you forget your password, please click the Forgotten password link
  • When you reset the password, please make sure you choose a new password, as it cannot be the same as a previously used one

Once logged into your online account, head over to Payments & statements and click on 'Check your statements'. A new page will open up, which can take 30-60 seconds to load, that will allow you to select a date range and generate a rent statement. You'll be able to view, print or screenshot the document as needed.
If you need to print the rent statement but don't have access to a printer, please get in touch and we can pop one in the post.










Was this article useful?