How to use your Online Account
To find your Tenancy Reference Number, please check any letters that have been sent from us
When creating a password, please ensure that the password:
- Has a minimum of 8 characters
- Includes 1 upper case letter
- Has 1 lower case letter
- Has 1 number in it
- Has no spaces
- Has 1 special character such as #?!()@$%^&*-
- If you forget your password, please click the Forgotten password link
- When you reset the password, please make sure you choose a new password, as it cannot be the same as a previously used one
Within the Online Account you can update us on your 'Protected Characteristics' in the Profile section of your online account.
It’s against the law to discriminate against anyone because of:
- age
- gender reassignment
- being married or in a civil partnership
- being pregnant or on maternity leave
- disability
- race including colour, nationality, ethnic or national origin
- religion or belief
- sex
- sexual orientation
These are called ‘protected characteristics’. We only collect information that is related to our services so we don't collect or hold information on all of the protected characteristics.
You can find out more about them on the Government website.
Collecting information about ‘Protected Characteristics’ is important to ensure everyone is treated fairly and equally. This information helps us identify and address how we can better support you though our services.
If you contact us we may also ask if there's any reasonable service adjustments that we may need to make to support you, we will record these so we can improve the service we offer you.
You can find out more about the way we handle your data by visiting our Privacy Notice.
- Once logged into your online account, you can do this by clicking on the silhouette of a person from the menu on the left hand side of their online account. This will take you to your 'Profile' page
- Scroll down to 'Your information' and select the relevant person that you would like to update. A tenant can update this information for themselves or their occupants, however details of another tenant cannot be updated, such as a Joint Tenant.
- You can only update your details if you've provided consent by ticking the box
- If you untick the consent box, this information will be removed and the fields will change to “prefer not to say” - there will be a warning message first
- To make any changes, you'll need click on 'Edit' and make the relevant selection from the options
Once logged into your online account, head over to Payments & statements and click on 'Check your statements'. A new page will open up, which can take 30-60 seconds to load, that will allow you to select a date range and generate a rent statement. You'll be able to view, print or screenshot the document as needed.
If you need to print the rent statement but don't have access to a printer, please get in touch and we can pop one in the post.
Please be aware that some repairs pages may take up to 60 seconds to load
You can find all our videos on our YouTube page
