Digital inclusion survey
We want our digital services to work for you. That’s why we’d love to hear how you use digital services now, what works well and what you’d like to see in the future.
Your feedback will help shape our future digital plans, so we can make sure our services meet your needs and expectations.
The online digital inclusion survey closes on 6 November, and the postal survey closes on 13 November.
The digital inclusion survey helps us understand how you use digital services, how confident you feel using them and what’s important to you. Your feedback will help us shape future digital services that are easy, accessible and convenient to use.
The survey is open to all our customers. Whether you use digital services regularly, now and then, or not at all, we want to hear from you. Your experience will help us understand what works for you and what could be better.
We’re sending the survey to customers in 2 ways:
Around 33,000 customers will receive an email, so keep an eye on your inbox for an email from surveys@email.formspro.microsoft.com
We’re also sending just over 7,000 surveys by second-class post on 30 October to customers we don’t have an email address for
We want to make sure our digital services are designed around customer needs and preferences. Understanding customer experiences will help us identify improvements and priorities for future development.
What you tell us matters. Your feedback will help shape our future digital strategy and how we improve our digital services, making sure they work for you.
