Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

EWS1 forms

EWS1 form may be needed if you’re a leaseholder living in one of our blocks

Asbestos in my home

Learn steps to take if you suspect asbestos in your home, ensuring a safe living space.

Fire risk assessments

Fire risk assessments are important to help keep you safe, find out how we complete them

Carbon monoxide leak

Discover actions to take in case of a carbon monoxide leak to ensure your safety

I need help to evacuate

Request assistance for evacuation during a fire emergency and stay safe with VIVID's support.

Cladding & fire safety works

We’re making sure our buildings comply with the latest government guidance on fire safety.

5 year electrical test

Ensure your home's safety with VIVID's 5-year electrical inspections to keep your home safe and compliant.

Energy performance surveys

Energy performance visits are important to see how efficient your home is, find out what the visit includes and how to view the certificate


Get informed about Legionella and how to maintain water safety in your home

What to do in the event of a fire

Learn crucial fire safety tips, how we keep you safe and what to do during a fire

More help & support topics

More Help & support Topics