Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Explore the process of requesting refunds for overpayments on rent or service charges.

What’s a service charge?

Learn what a service charge covers and how it's calculated for your VIVID home.

Rent and service charge review 2024-25

Learn about any changes to your rent and service charges and how they affect your payments.

More help & support topics

More Help & support Topics