Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Refunds

Explore the process of requesting refunds for overpayments on rent or service charges

What’s a service charge?

Learn what a service charge covers and how it's calculated for your VIVID home.

Service charge letters 2024

Find out more about the service charge letters that we've sent out to all our leaseholder, shared ownership and freeholder customers.

More help & support topics

More Help & support Topics