Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Refunds
Explore the process of requesting refunds for overpayments on rent or service charges
What’s a service charge?
Learn what a service charge covers and how it's calculated for your VIVID home.
Service charge letters 2024
Find out more about the service charge letters that we've sent out to all our leaseholder, shared ownership and freeholder customers.
Rent and service charge review 2025-26
Learn about any changes to your rent and service charges and how they affect your payments
