Help & Support
This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.
How to make a complaint
Have concerns? We're here to listen. Find out how to make a complaint and get the help you need.
Tracking my complaint
Find out how to keep track of your complaints that you have raised with VIVID
Compensation
We recognise that sometimes we might get it wrong, or our services may not be meeting our service standards so may award compensation
