Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Reporting a defect in my new build home

Understand the process of reporting defects in your new build home and how we can support you

What's a defect?

Discover what is and isn't a defect when you're moving into a newly built home


Snagging is an important part of the new build handover process as it helps to ensure that the finished home is of high quality

End of defects inspection

Find out more about the end of defect inspection that happens towards the end of your Defect Liability Period

Damp and mould in new build homes

Damp and mould can appear in any home, including a newly built home, find out more on what to do when this happens

Moving into a new build home

Find out more about what to do when you get the key to your new build home

More help & support topics

More Help & support Topics