Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Reporting a defect in my new build home
Understand the process of reporting defects in your new build home and how we can support you
What's a defect?
Discover what is and isn't a defect when you're moving into a newly built home
Snagging
Snagging is an important part of the new build handover process as it helps to ensure that the finished home is of high quality
End of defects inspection
Find out more about the end of defect inspection that happens towards the end of your Defect Liability Period
Damp and mould in new build homes
Damp and mould can appear in any home, including a newly built home, find out more on what to do when this happens
Moving into a new build home
Find out more about what to do when you get the key to your new build home
