Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Can I install CCTV or doorbell cameras?

Explore the guidelines on installing CCTV or doorbell cameras for enhancing security.


Explore insurance options and recommendations for protecting your belongings in your VIVID home.

Extra care and sheltered living services

Explore specialised services provided by VIVID for our extra care and sheltered living schemes

Residential leasing

Find out what residential leasing is and how it all works

Rent to Own

Discover the Rent to Own scheme at VIVID and how it can help you own a home.

What to do if a customer passes away?

Understand the necessary steps and support available when a VIVID customer passes away.

Adding or removing someone to my tenancy

Learn the process of adding or removing someone to your VIVID tenancy

Installing an electrical vehicle charge point

Learn about the possibility and process of installing an electric vehicle charge point in your residence.

Supporting customers in tenancy management and legality

Support and guidance on tenancy management and legality to ensure a smooth tenancy experience.

Can I have a lodger?

Discover if you're allowed to have a lodger in your VIVID home.

More help & support topics

More Help & support Topics