Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Can I install CCTV or doorbell cameras?
Explore the guidelines on installing CCTV or doorbell cameras for enhancing security.
Insurance
Explore insurance options for protecting your belongings in your VIVID home.
Extra care and sheltered living services
Explore specialised services provided by VIVID for our extra care and sheltered living schemes
Residential leasing
Our residential leasing scheme, allows us to sub-let homes from private owners, to provide homes for our customers
Rent to Own
Discover the Rent to Own scheme at VIVID and how it can help you own a home.
What to do if a customer passes away?
Understand the necessary steps and support available when a VIVID customer passes away.
Adding or removing someone to my tenancy
Learn about the process of adding or removing someone to your VIVID tenancy
Running a business from home
Discover the guidelines for running a business from your VIVID home and how to comply.
Staircasing FAQ
Find out more about what steps you need to take to increase the ownership percentage of your shared ownership home
Am I allowed a pet?
Thinking of getting a pet? Find out what guidelines there are that we ask you to follow
