Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
How do I pay my rent?
Explore the different ways that you can pay your rent and check your balance
Former customer accounts
Understand how to manage debts and credits if you're a former customer of VIVID
How to set up a direct debit
Easily set up a Direct Debit to pay your rent with VIVID for hassle-free transactions.
Utilities
Get insights on managing utility payments when VIVID look after your utilities.
Struggling to pay rent
How VIVID can support you if you’re struggling to pay rent or you’ve got debt with us
Notice Of Seeking Possession
Find out what to do if you're sent a notice of Seeking Possession (NOSP)
Utility tariff increase
In some of our homes, we look after the heat network, find out what this means and how your bills are worked out
