Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
I think a home’s been abandoned
Find out how to report homes you feel have been abandoned in your neighbourhood
Parking
Understand the parking rules and what to do when there's parking disputes in your neighbourhood
Reporting an abandoned vehicle
Find out about how to report an abandoned vehicle in your neighbourhood
Keeping communal areas clear
Understand the importance of keeping communal areas clear and what a TORT is
Managing agents
Get clarity on what a managing agent does and how to address your queries.
Window cleaning
Discover the window cleaning services provided in some VIVID properties
Trolleywise
Learn about the Trolleywise service for retrieving abandoned shopping trolleys in your neighbourhood.
Communal standard
Find out about our communal standard procedure and how to get involved in shaping it
