Help and Support
This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.
Abandoned homes
Find out how to report homes you feel have been abandoned in your neighbourhood
Parking
Understand the parking rules and what to do when there's parking disputes in your neighbourhood
Abandoned vehicles
Find out more about what to if there are abandoned vehicles in your neighbourhood
Keeping communal areas clear
Understand the importance of keeping communal areas clear and what a TORT is
Managing agents
Get clarity on what a managing agent does and how to address your queries.
Window cleaning
Learn about the window cleaning service available at some homes, including cleaning frequency and what is included in your service charge payments
Trolleywise
Learn about the Trolleywise service for retrieving abandoned shopping trolleys in your neighbourhood.
Communal standard
Find out about our communal standard procedure and how to get involved in shaping it
Tenancy fraud
Find out about the signs of tenancy fraud and what to do if you have concerns
Neighbourhood officers
Find out more about our neighbourhood officers and how they are there to support you
