Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Abandoned homes

Find out how to report homes you feel have been abandoned in your neighbourhood


Understand the parking rules and what to do when there's parking disputes in your neighbourhood

Abandoned vehicles

Find out about more about what to about abandoned vehicles in your neighbourhood

Keeping communal areas clear

Understand the importance of keeping communal areas clear and what a TORT is

Managing agents

Get clarity on what a managing agent does and how to address your queries.

Window cleaning

Discover the window cleaning services provided in some VIVID properties


Learn about the Trolleywise service for retrieving abandoned shopping trolleys in your neighbourhood.

Communal standard

Find out about our communal standard procedure and how to get involved in shaping it

More help & support topics

More Help & support Topics