Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

I think a home’s been abandoned

Find out how to report abandoned homes in your neighbourhood


Understand the parking rules and what to do when there's parking disputes in your neighbourhood

How to report an abandoned vehicle?

Learn how to report an abandoned vehicle in your neighbourhood

Keeping communal areas clear

Understand the importance of keeping communal areas clear and what a TORT is

Managing agents and their responsibilities

Get clarity on what a managing agent does and how to address your queries.

Window cleaning

Discover the window cleaning services provided in some VIVID properties


Learn about the Trolleywise service for retrieving abandoned shopping trolleys in your neighbourhood.

More help & support topics

More Help & support Topics