Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Data protection

Learn how VIVID protects your personal data and maintains privacy

Place Shaping

Explore how VIVID shapes places to foster vibrant and inclusive communities for a better living experience.

Who are VIVID?

Discover who VIVID are and what our goal is

Contact us

We’ve listened to you and we’re making it simpler and easier for you to contact

Using the Online Account

Check out some helpful videos on how to use the new Online Account

Selling land to VIVID

Discover what to do if you're thinking of selling land to VIVID for potential development projects.

Service standards

Learn about the high service standards upheld by VIVID to ensure a great service from us

Support with hoarding

Access support and resources from VIVID to address hoarding challenges and create a safer living environment.

Live chat

How to use our chatbot to speak to our Customer Experience team

More help & support topics

More Help & support Topics