Help & Support
You can find lots of information on our services below, as well as the different help and support that we can provide.
Who are VIVID?
We're a leading provider of affordable homes and extensive support services in the south of England
How to use your Online Account
Check out some helpful videos to find out how to make the most of your VIVID Online Account
Selling land to VIVID
Discover what to do if you're thinking of selling land to VIVID for potential development projects.
Service standards
Learn about the high service standards upheld by VIVID to ensure a great service from us
How to use chat
Find out how to use our virtual assistant to speak to our Customer Experience team
Recite me
Recite me is an accessibility toolbar that can be found on our website and in your online account
JLL property visits
You may receive a letter or visit from JLL, find out more on what this inspection means
Account Authorisation Codes
We want to make sure your account is as secure as possible when you use an Account Authorisation Code.
Place Shaping
Explore how VIVID shapes places to foster vibrant and inclusive communities for a better living experience.
Contact us
Learn about the different options available when you need to contact VIVID
