Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Neighbourhood officers

You’ll see our neighbourhood officers out and about in your area, carrying out home visits and walkarounds in the community. 
 

Fareham, Paulsgrove, Cosham, WaterloovilleElysia Baines
Havant, Leigh Park, Hayling IslandCharlotte Houldsworth
Hilsea, North EndSiobhan Barrett
Eastney, Milton, SouthseaMarie Bell
Central Southsea, Somerstown, PortseaChris Penfold
Chichester, Worthing, LittlehamptonLisa Sansom

Southampton, WarsashLouise Merritt
Fareham, Park Gate, Whiteley, BroadlawKaljit Kooner
WinchesterCaroline Holding
Gosport Alver Village, Southampton SholingRachel Loney
Gosport, Lee-on-the-Solent, StubbingtonDan Couch

Hedge End, West End, Pitmore & AllbrookCarly Leith
Eastleigh CentralDanielle Lethbridge
Bursledon, Netley Abbey, Hamble-le-RiceGary Hardy
Bishopstoke, Fair Oak, Braishfield, Romsey, Rownhams & New ForestJames Light
Velmore, North End Copse, Aviary and Derby Road EstatesPeter Elsey
Stoneham Estate, Eastleigh NorthJonathan Saunders

AreaNeighbourhood Officer
OakridgeJay Keeping
-Popley: Abbey Road, Melrose Walk, Shakespeare Road
-Oakley
-Rooksdown
Zara Goodall
Popley: Marnell Park, Merton Rise, Islands, Aspire PlaceEmma Bentley
-Winklebury Centre
-Hounsome Fields
-Beggarwood
-Buckskin
-South Ham
-Worting Road
Donna Walsh
-Chapel Gate
-South View
-Longbourn
-Brighton Hill
-Eastrop
-Tadley
-Baughurst
-Pamber Heath
Nicola Oliver
-Andover
-Overton
-Whitchurch
-Stockbridge
-Ludgershall Golf Club
Kasey Smith
-Kingsclere
-Hannington
-Newbury
-Woolton Hill
-Ashford Hill
-Ecchinswell
-Bishops Green
-Burghclere
-Newton Common
-Headley
-Highclere/Penwood
Lucy Donohoe
-Bramley
-Sherfield on Loddon
-Hartley Wespall
-Sherborne St John
-Monk Sherborne
-Ramsdell
-Charter Alley
-Chineham
-Silchester
-Burghfield
-Upton Grey
-Old Basing
-Mortimer/ West End
-Stratfield Saye
-Bedstone/Spindle
Taytum O'Reilly

FleetRichard Owen
Alton/East Hants/HookDavid Rogers
Shinfield/Hartley WintneyMusa Madondo
Yateley, Blackwater, EversleySarah Rochford
Guildford, Surrey Heath, Chertsey (Runnymede)Tom Chuter
Heathlands CourtClaire Harvey

Farnham, Godalming, Cranleigh, Dunsfold, Haslemere, Hindhead, AldershotAidan Blaine
Farnborough, St Christophers, Minley, Cove, North CampAlan Bates
Farnborough NorthDee Christou
Totland and ProspectGemma Bourne
North Town and surrounding areasKirsty Quinn
Tices Meadow, Central Aldershot, Beaumont Park, Dukes ParkNoleen Wilson-Harris

  • You can find out who your neighbourhood officer is in your online account. Head over to your profile page and it will be listed for who it is
  • If you don't have an online account, you can contact us and our Customer Experience team will be able to help

Find out more about what our neighbourhood officers do in the below video:

You can also view this in YouTube as well. 

  • One way you can do this is through your online account, once logged in you're able to raise a new case
  • To do this, open up the chatbot and either type or select create a case
  • Follow the prompts from the chatbot and your case will be created and sent to our Customer Experience team who will investigate and respond by end of the next working day
  • The case that you create will be visible in the cases section of your online account. If you need to add any more information you can do this by messaging us in the case
  • If you have an active case in your Online Account that your neighbourhood officer is looking into, you can also message and send documents/pictures directly to them
  • If you don't have an online account, you can contact us and our Customer Experience team will be able to help

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