Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Neighbourhood officers

You’ll see our neighbourhood officers out and about in your area, carrying out home visits and walk arounds in the community. 
 

Fareham, Paulsgrove, Cosham, WaterloovilleElysia Baines
Havant, Leigh Park, Hayling IslandCharlotte Houldsworth
Hilsea, North EndSiobhan Barrett
Eastney, Milton, SouthseaMarie Bell
Central Southsea, Somerstown, PortseaLauren Blake
Chichester, Worthing, LittlehamptonLisa Sansom

Southampton, WarsashLouise Merritt
Fareham, Park Gate, Whiteley, BroadlawKaljit Kooner
WinchesterCaroline Holding
Gosport Alver Village, Southampton SholingRachel Loney
Gosport, Lee-on-the-Solent, StubbingtonDan Couch

Hedge End, West End, Pitmore & AllbrookCarly Leith
Eastleigh CentralDanielle Lethbridge
Bursledon, Netley Abbey, Hamble-le-RiceGary Hardy
Bishopstoke, Fair Oak, Braishfield, Romsey, Rownhams & New ForestJames Light
Velmore, North End Copse, Aviary and Derby Road EstatesPeter Elsey
Stoneham Estate, Eastleigh NorthTom Stevens

 

OakridgeJay Keeping
Popley (Abbey/Shakespeare Road), Rooksdown, OakleyZara Goodall
Popley (Islands and Aspire Place), Marnel Park, Merton RiseEmma Bentley
Winklebury, Beggarwood, Hounsome FieldsDonna Walsh
Chapel Gate, South View, Longbourn/Netherfield, Brighton HillNicola Oliver
Andover, Whitchurch, Overton, Basingstoke Golf ClubKasey Smith
Tadley, NewburyLauren Aldridge/Lucy Donohoe
Bramley, Chineham, Old Basing, Oakridge (Spindle/Bedstone)Vacant

FleetRichard Owen
Alton/East Hants/HookDavid Rogers
Shinfield/Hartley WintneyMusa Madondo
Yateley, Blackwater, EversleySarah Rochford
Heathlands only - YateleyClaire Harvey
Guildford, Surrey Heath, Chertsey (Runnymede)Tom Chuter

Farnham, Godalming, Cranleigh, Dunsfold, Haslemere, Hindhead, AldershotAidan Blaine
Farnborough, St Christophers, Minley, Cove, North CampAlan Bates
Farnborough NorthDee Christou
Totland and ProspectGemma Bourne
North Town and surrounding areasKirsty Quinn
Tices Meadow, Central Aldershot, Beaumont Park, Dukes ParkNoleen Wilson-Harris

  • You can find out who your neighbourhood officer is in your online account. Head over to your profile page and it will be listed for who it is
  • If you don't have an online account, you can contact us and our Customer Experience team will be able to help

Find out more about what our neighbourhood officers do in the below video:

You can also view this in YouTube as well.

  • One way you can do this is through your online account, once logged in you're able to raise a new case
  • To do this, open up the chatbot and either type or select create a case
  • Follow the prompts from the chatbot and your case will be created and sent to our Customer Experience team who will investigate and respond by end of the next working day
  • The case that you create will be visible in the cases section of your online account. If you need to add any more information you can do this by messaging us in the case
  • If you have an active case in your Online Account that your neighbourhood officer is looking into, you can also message and send documents/pictures directly to them
  • If you don't have an online account, you can contact us and our Customer Experience team will be able to help

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