Get involved & shape our services
We offer a wide range of different involvement, engagement and participation opportunities, and you’ll join 1,300 customers already making a difference to the service that we offer. By getting involved you’ll be supporting communities, co-developing our service, learning new skills and ensuring the customer voice is being heard and acted upon.
Our involvement opportunities help us get our services right for you, our customers, but they’re also a chance for you to develop your skills too. We can offer training and can assist with digital devices, travel, or childcare expenses. We also get together annually to hear more from you and to celebrate the difference you make.
- General consultations: Take part in short online consultations about our services
- Policy consultations: Provide feedback and suggestions to improve our policies. We want to ensure that we’re as clear and transparent as possible and this group is invaluable for this
- Focus groups: Take part in small groups online to discuss a topic in more detail
- Virtual forums: Join online working together opportunities, include taking part in webinar events
- Task and finish group: Join us for a series of sessions, to develop a specific project
- Procurement group: Help us to select new contractors through our application process. You’ll need to commit to a few days of volunteering, and we’ll provide training where needed
*If you express interest in any of the groups above, there is no obligation to take part in every project. We’ll get in contact when opportunities arise to see if you’d like to get involved in that specific project.
- Neighbourhood volunteer: Our volunteers act as an extra pair of eyes and ears in our communities, looking out for communal repairs, ground maintenance issues and fly tipping. They work closely with our Neighbourhood Officers and meet them quarterly for walkabouts in their local block, estate or road
- Resident groups: Residents meet quarterly to discuss communal issues to help improve their community. These groups provide a great opportunity for residents to work together, and to work with us. Improvements can range from organising social events to applying for extra funding for community development
- Fire and building safety: We’ll be circulating information soon about how you can get involved in our fire and building safety groups for those living in tall buildings
- VIVID Impact scrutiny panel member: VIVID Impact, our resident panel, takes an independent view of VIVID’s performance to ensure customers’ voices are listened to. The panel monitors the implementation of our Customer Engagement and Involvement Strategy. The Panel meets each month, and we currently have 9 panel members. Please register your interest and we’ll be in touch when our next volunteer recruitment process opens
- Customer Services Committee: This committee is made up of 3 customers, board members and Heads of Service. Their role is to oversee the effectiveness of the service performance and related standards. Please register your interest and we’ll be in touch when our next volunteer recruitment process opens
- VIVID Plus Board member: This board oversees our investment in communities and customers. Customer representation is critical to ensuring we make investment decisions which make the most difference
Are you a VIVID customer ready to make a change? Apply now and be a part of something bigger!
Are you a passionate and experienced VIVID customer? We want you to join our Customer Service Committee!
As a committee member, you'll play a crucial role in shaping and enhancing our customer service strategies, ensuring our customers receive the best possible service. Your insights and experiences will help us make a real difference!
Our Customer Service Committee is all about active involvement. We believe in the power of our customers' voices and want you to help influence and shape everything we do. Your feedback is invaluable to us!
We’re looking for a VIVID customer who can:
- Represent our customers with passion and dedication
- Stay unbiased and objective, making decisions that benefit VIVID, it’s customers and stakeholders
- Confidently and competently contribute to discussions
- Help shape our strategy and ensure effective policies and governance
Time commitment
The committee usually meets 4 times a year with additional meetings where required. The meetings will take place 5.30pm–8pm at our Basingstoke office or on Microsoft Team’s.
There will also be an induction at the beginning of your role with us, so we’ll need a little more of your time.
Remaining meetings for 2026 are 21 July and 10 November.
Need a bit of help with your application?
We want everyone to feel welcome and supported in applying for this role. If you need any adjustments—like help with the application process, extra support during meetings, or anything else that would make it easier for you to take part, just let us know. If you require a manual application form please email us at HRRecruitment@vividhomes.co.uk to request this.
To start getting involved, you can register your interest and we'll be in touch with the next steps.
