Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Energy performance surveys

We complete an Energy Performance Survey to check on the energy standard of the home.

An EPC is a legal requirement to check if the property meets energy performance standards and how effectively it can retain heat.

The inspection takes around 1 hour to complete and includes checking:

  • Wall cavity and roof, including insulation (if applicable)
  • Thickness of insulation
  • Window type, and whether they are double glazed
  • Type of heating system (boilers and radiators) and their controls
  • Hot water system
  • Lighting type in the property
  • Type of flooring, such as solid or carpeted, and if insulation is present (we won't remove carpets or linoleum)
  • Any secondary heating sources

We may ask an external company to complete these visits on our behalf.

The EPC inspection will generate a report that you can view at home once it is published here

Report includes:

  • CO2 emissions produced (in tonnes)
  • Estimated cost of heating
  • Recommendations for improving the energy performance rating (although these are not mandatory)
  • Rating of the property's energy performance from Excellent to Very Poor

We have some contractors acting on our behalf for EPC surveys such as:

  • Gully Howard 
  • Glentworth DA
  • Baxter Kelly
  • MB Solutions

They may contact you to book in a survey to do with your EPC



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