Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Tall residential blocks

The government advises that personalised fire safety information sheets must be provided for residents who live in what they deem as ‘high-risk’ residential buildings. The government defines a high-risk residential building as a building 18m and above, or 7 storeys and above. 
You’ll see you have one of three types of evacuation plan: either stay put, simultaneous evacuation or a stay put with a phased evacuation. This information and which type of plan is used at your building is displayed on the Fire Action Notice. This information is also provided to you when you move into your home.
 
Our buildings which fit within this criteria are listed below:
 

Each quarter (every 4 months) our Fire Safety team put together a newsletter with fire safety tips for customers in Plymouth Court our current one is Plymouth Court fire safety newsletter Winter 2023

Each quarter (every 4 months) our Fire Safety team put together a newsletter with fire safety tips for customers in Lily Court, our current one is Lily Court fire safety newsletter Winter 2023

​​Each quarter (every 4 months) our Fire Safety team put together a newsletter with fire safety tips for customers in Pemberley Place, our current one is Pemberley Place fire safety newsletter Winter 2023

For buildings that are not listed above, you will find details of which type of strategy is used for your building (stay put, simultaneous evacuation or stay put with a phased evacuation) within the Fire Action Notice displayed in the communal areas. This information is also provided to you when you move into your home.

If you’re having any issues accessing the PDFs on this page, or if you’re unsure which plan applies to your building, please email firesafety@vividhomes.co.uk and we can confirm this with you.
To access previous fire safety information, click here. 

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