Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Ending your tenancy

Please get in touch with us and we can start the process of ending your tenancy
You must be a tenant or have Lasting Power of Attorney for a tenant to give notice.

  • We ask that you give 4 weeks' written notice
  • We'll accept the notice from the date the termination request has been received
  • The tenancy will end on a Sunday

  • We ask that you give 4 weeks' written notice
  • We'll accept the notice from the date the termination request has been received
  • The tenancy will end on a Sunday

  • Give 4 weeks' written notice
  • We'll accept the notice from the date the termination request has been received
  • Tenancy can end on any day
  • You can ask your support worker for help

  • You'll need to give 1 month's notice
  • We'll accept the notice from the date the termination request has been received

  • We'll process your notice and contact you to confirm the tenancy end date, key safe code, and rent balance
  • Leave the property in line with our Moving Out Standard

  • Inform your utility companies and council tax
  • TV/telephone/broadband providers
  • Redirect your mail
  • Raise any repairs to us that aren't your responsibility

  • No deposit required, but rent paid in advance
  • Must remove furniture and white goods and may be charged for items left behind

  • Leave clean and undamaged white goods and furniture
  • May be charged for missing or damaged items
  • Deposit reviewed by the Debt Recovery Team after void works completion
  • Recharges confirmed and deposit released

  • A key safe will be installed by our Empty Homes team, please do not post any keys. The code for the key safe will be included in your tenancy termination letter that you will get in your notice period
  • If keys don't fit in key safe, leave at least one front door and one communal key/fob in the key safe
  • If you lose any keys, we don't hold any spares, all keys are given to customers

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