Awaab's Law
We’ve built fast responses and prevention into how we work, because keeping your home safe and healthy matters to us. This law simply strengthens the approach we’ve already taken, and we’ll keep working in partnership with you to make sure things stay that way.
If you tell us about damp, mould or another serious hazard, we’ll arrange a visit within 10 working days to check things over. You’ll then receive a summary of our findings withing 3 days.
If the survey finds a hazard that could affect your health, we’ll start repairs within 5 working days.
If it’s an emergency — something that poses an immediate risk — we’ll be there within 24 hours to make it safe.
We don’t just wait for problems to appear. We’re always looking for ways to stop damp and mould before they start — through regular checks, improvements and customer feedback.
If you spot damp, mould or anything that doesn’t feel safe in your home, please get in touch straight away. The sooner we know, the quicker we can help.
It’s important we’re aware of any health conditions, so we can respond in the right way. Please let us know when you get in touch — or you can update this anytime in your online account.
