Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Damp and mould in new build homes

Mould is very common in new build homes, as the building dries out. On average there is 8,000 litres of water in a new home that needs to evaporate, and this can present itself as mould.

  • Keep trickle vents in your windows open
  • Open all windows at some point in the day for a little bit– even in winter
  • Keep the temperature regular throughout the day
  • Avoid drying washing on radiators or inside, as this increases moisture in the air

  • Please get in touch with us, our live chat service is best as you'll be able to attach photos and documents as well.
  • To help us to get the best understanding of your issue, please provide us with a detailed overview of the situation, along with any images you can share.
  • We’ll then look into the issue with our specialist Damp and Mould team and be in touch to discuss the next steps.

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