Cleaning of communal areas
Discover how we ensure the cleanliness and maintenance of communal areas in our sheltered housing, providing a comfortable and hygienic living environment for residents while addressing common questions and concerns.
We are committed to maintaining standard in all communal areas. Our team will attend these spaces on a regular basis to ensure they remain clean, safe, and well presented. If you have any concerns, notice anything that needs attention, or would simply like to share feedback, please don’t hesitate to get in touch. We’re here to help.
During our visit we’ll complete:
- Removal of litter and rubbish from the main entrance, including junk mail
- Cleaning of the main doors inside and out
- Wiping ledges, signage, and intercom panels
- Removal of cobwebs and sweeping of the area
During our visit we’ll complete:
- Removal litter and rubbish from the hallways and stairwells
- Vacuuming carpets or vacuum and mop hard floors (no sweeping to avoid dust)
- Wiping of skirting, handrails, balustrades, and ledges
- Removal cobwebs from ceilings and around lights
- Fire safety checks such as no items are stored in communal areas
During our visit we’ll complete:
- Wiping down the internal communal doors (inside and out)
- Cleaning of the frames, architraves and ledges
- This task on a monthly basis
During our visit we’ll complete:
- Removal of litter and rubbish from inside the lift
- Vacuuming or mopping of the lift floor
- Wiping panels and surrounds inside and out
- Removing cobwebs
- Periodic cleaning of thresholds to remove dirt and grime build-up
During our visit we’ll complete:
- Checks and change lamps during each visit (except specialist fittings or those requiring specialist access equipment)
- Reporting any faulty or defective lamps for electrician repair or replacement
- Removal of insects from lamp shades when changing the light bulb or sooner if noticeable
During our visit we’ll complete:
- Removal of graffiti within 5 working days
- Removal of offensive graffiti within 24 hours
We are committed to maintaining standard in all communal areas. Our team will attend these spaces on a regular basis to ensure they remain clean, safe, and well presented. If you have any concerns, notice anything that needs attention, or would simply like to share feedback, please don’t hesitate to get in touch. We’re here to help.
During our visit we’ll complete:
- Removal of litter, rubbish, and junk mail
- Cleaning of main doors, ledges, signage, and intercom panels
- Cobweb removal and sweeping
During our visit we’ll complete:
- Litter and rubbish removal
- Vacuuming carpets or vacuuming and mopping hard floors
- Wiping skirting, handrails, balustrades, ledges, and internal communal doors
- Cobweb removal from ceilings and lights
During our visit we’ll complete:
- Litter and rubbish removal from inside the lift
- Vacuuming or mopping the lift floor
- Wiping panels and surrounds
- Cobweb removal
- Periodic cleaning of thresholds
- Sweeping bin areas and disposing of loose bags of rubbish
- Reporting and handling contaminated bins, bulk rubbish, fly-tipping, or excess waste
- Wiping bin area ledges and cobweb removal
During our visit we’ll complete:
- Checking and changing lamps (excluding specialist fittings)
- Reporting faulty or defective lamps for repair or replacement
- Removal of insects from lamp shades
During our visit we’ll complete:
- Communal window cleaning every three months (inside and out)
- External cleaning of residents' glazing if agreed
- 6 month cleaning of communal canopies by contractors
- 24-hour response to hazardous waste fly-tipping reports; 5-day response for other waste types
- Reporting and removal of graffiti within 5 working days (24 hours for offensive graffiti)
Reminder for fire safety: no items should be left or stored in communal areas.
Frequency and attendance of our domestic assistant caretakers can vary due to:
- On occasion we will need to accommodate for staff training, meetings, leave, sickness, and unforeseen circumstances. We will always aim to resume normal service as soon as possible
- Efforts made to cover staff absence where possible
We attempt to maintain a set rota to help with customer awareness. However, unforeseen circumstances may require rescheduling of visits when needed.
- There are mopping limitations that we have during cold, wet, and damp weather for Health and Safety reasons
- Our caretaker's decision is based on on-site assessment and dynamic risk assessment, and all information gets recorded on work device for awareness
- The cost is calculated based on measurements of each internal communal area, including communal bin stores
- NHF (National Housing Federation) calculation sheet sets the cost for each caretaking element
- We then divide by the number of flats in the block to generate cost per unit
- Rates set by the government through NHF
Please get in touch and we can investigate into the standard of work with our estates supervisors.
