Cleaning of communal areas
Discover how we ensure the cleanliness and maintenance of communal areas in our sheltered housing, providing a comfortable and hygienic living environment for residents while addressing common questions and concerns.
- Removal of litter, rubbish, and junk mail
- Cleaning of main doors, ledges, signage, and intercom panels
- Cobweb removal and sweeping
- Litter and rubbish removal
- Vacuuming carpets or vacuuming and mopping hard floors
- Wiping skirting, handrails, balustrades, ledges, and internal communal doors
- Cobweb removal from ceilings and lights
- Litter and rubbish removal from inside the lift
- Vacuuming or mopping the lift floor
- Wiping panels and surrounds
- Cobweb removal
- Periodic cleaning of thresholds
- Sweeping bin areas and disposing of loose bags of rubbish
- Reporting and handling contaminated bins, bulk rubbish, fly-tipping, or excess waste
- Wiping bin area ledges and cobweb removal
- Checking and changing lamps (excluding specialist fittings)
- Reporting faulty or defective lamps for repair or replacement
- Removal of insects from lamp shades
- Communal window cleaning every three months (inside and out)
- External cleaning of residents' glazing if agreed
- Six-month cleaning of communal canopies by contractors
- 24-hour response to hazardous waste fly-tipping reports; 5-day response for other waste types
- Reporting and removal of graffiti within 5 working days (24 hours for offensive graffiti)
- Reminder for fire safety: no items should be left or stored in communal areas
- Remove litter and rubbish from the main entrance, including junk mail
- Clean the main doors inside and out
- Wipe ledges, signage, and intercom panels
- Remove cobwebs and sweep the area
- Remove litter and rubbish from the hallways and stairwells
- Vacuum carpets or vacuum and mop hard floors (no sweeping to avoid dust)
- Wipe skirting, handrails, balustrades, and ledges
- Remove cobwebs from ceilings and around lights
- Ensure no items are stored in communal areas for fire safety
- Wipe down the internal communal doors (inside and out)
- Clean the frames, architraves and ledges
- Perform this task once a month
- Remove litter and rubbish from inside the lift
- Vacuum or mop the lift floor
- Wipe panels and surrounds inside and out
- Remove cobwebs
- Periodically clean thresholds to remove dirt and grime build-up
- Check and change lamps during each visit (except specialist fittings or those requiring specialist access equipment)
- Report faulty or defective lamps for electrician repair or replacement
- Remove insects from lamp shades when changing the lightbulb or sooner if noticeable
- Remove graffiti within 5 working days
- Remove offensive graffiti within 24 hours
- Frequency and attendance of our domestic assistant caretakers
- Charging for 46 visits spread over 52 weeks in customer service charges
- 46/17 visits system accommodating staff training, meetings, leave, sickness, and unforeseen circumstances
- Efforts made to cover staff absence where possible
- Attempts to maintain a set rota for resident awareness
- Unforeseen circumstances may require rescheduling of visits
- Mopping limitations during cold, wet, and damp weather for Health and Safety reasons
- Caretaker's decision based on on-site assessment and dynamic risk assessment
- Information gets recorded on work device for awareness
- Calculation based on measurements of each internal communal area, including communal bin stores
- NHF (National Housing Federation) calculation sheet sets the cost for each caretaking element
- Division by the number of flats in the block to generate cost per unit
- Rates set by the government NHF
- Contact us directly to express concerns via our live chat service
- Possible resolutions: rectifying the issue by sending someone or contacting a supervisor
- Additional support available through your Neighborhood Officer or Independent Living Officer