Help & Support

During our visit we’ll complete:

• Removal of litter and rubbish from the main entrance, including junk mail
• Cleaning of the main doors inside and out
• Wiping ledges, signage, and intercom panels
• Removal of cobwebs and sweeping of the area

During our visit we’ll complete:

• Removal litter and rubbish from the hallways and stairwells
• Vacuuming carpets or vacuum and mop hard floors (no sweeping to avoid dust)
• Wiping of skirting, handrails, balustrades, and ledges
• Removal cobwebs from ceilings and around lights
• Fire safety checks such as no items are stored in communal areas

During our visit we’ll complete:

• Wiping down the internal communal doors (inside and out)
• Cleaning of the frames, architraves and ledges
• This task on a monthly basis

During our visit we’ll complete:

• Removal of litter and rubbish from inside the lift
• Vacuuming or mopping of the lift floor
• Wiping panels and surrounds inside and out
• Removing cobwebs
• Periodic cleaning of thresholds to remove dirt and grime build-up

During our visit we’ll complete:

• Checks and change lamps during each visit (except specialist fittings or those requiring specialist access equipment)
• Reporting any faulty or defective lamps for electrician repair or replacement
• Removal of insects from lamp shades when changing the light bulb or sooner if noticeable

During our visit we’ll complete:

• Removal of graffiti within 5 working days
• Removal of offensive graffiti within 24 hours

During our visit we’ll complete:

• Removal of litter, rubbish, and junk mail
• Cleaning of main doors, ledges, signage, and intercom panels
• Cobweb removal and sweeping

During our visit we’ll complete:

• Litter and rubbish removal
• Vacuuming carpets or vacuuming and mopping hard floors
• Wiping skirting, handrails, balustrades, ledges, and internal communal doors
• Cobweb removal from ceilings and lights

During our visit we’ll complete:

• Litter and rubbish removal from inside the lift
• Vacuuming or mopping the lift floor
• Wiping panels and surrounds
• Cobweb removal
• Periodic cleaning of thresholds
• Sweeping bin areas and disposing of loose bags of rubbish
• Reporting and handling contaminated bins, bulk rubbish, fly-tipping, or excess waste
• Wiping bin area ledges and cobweb removal

During our visit we’ll complete:

• Checking and changing lamps (excluding specialist fittings)
• Reporting faulty or defective lamps for repair or replacement
• Removal of insects from lamp shades

During our visit we’ll complete:

• Communal window cleaning every three months (inside and out)
• External cleaning of residents' glazing if agreed
• 6 month cleaning of communal canopies by contractors
• 24-hour response to hazardous waste fly-tipping reports; 5-day response for other waste types
• Reporting and removal of graffiti within 5 working days (24 hours for offensive graffiti)

Reminder for fire safety: no items should be left or stored in communal areas.

Frequency and attendance of our domestic assistant caretakers can vary due to:

• Charging for 46 visits spread over 52 weeks in customer service charges
• 46/17 visits system accommodates staff training, meetings, leave, sickness, and unforeseen circumstances
• Efforts made to cover staff absence where possible

We attempt to maintain a set rota to help with customer awareness. However, unforeseen circumstances may require rescheduling of visits when needed.

• There are mopping limitations that we have during cold, wet, and damp weather for Health and Safety reasons
• Our caretaker's decision is based on on-site assessment and dynamic risk assessment and all information gets recorded on work device for awareness

• The cost is calculated based on measurements of each internal communal area, including communal bin stores
• NHF (National Housing Federation) calculation sheet sets the cost for each caretaking element
• We then divide by the number of flats in the block to generate cost per unit
• Rates set by the government through NHF 

Please get in touch and we can investigate into the standard of work with our estates supervisors