Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Communal gardens

 Where our homes have a shared or communal garden or lawn area, we may provide a grounds maintenance service. You pay for this service through a weekly/monthly service charge. We carry out regular visits throughout the year.

Below, we outline our services and their frequencies per area: 

    • Maintenance of communal grassed areas which involves controlling excessive growth by cutting grass
    • We use a combination of ride on and pedestrian rotary mowers which cut and drop the grass back into the lawned areas, this is known as mulching
    • Collection off the grass is on an exceptional case by case basis, and isn’t routinely performed as the cost would increase significantly
    • It includes strimming around obstacles, fence lines, path edges or areas where the mowers cannot reach

    • Maintaining the shape and balance of communal hedges and shrubs which consists of controlling plant growth by a combination of pruning and trimming
    • We use a combination of petrol hedge cutters during these activities
    • We can’t undertake this between March and September due to the Wildlife and Country Act 1981, around nesting birds. We'll restart hedge/shrub trimming from September onwards

    It also includes:

    • Removing litter and controlling weeds
    • Using a knapsack sprayer to spot, treat or remove by hand tall or inaccessible weeds

    • Litter picking will be carried out on every visit
    • This will consist of removing litter from communal areas, including leaf removal

    • Weed/moss treatment will be carried out when required (please see below schedule)
    • The treatment will be scheduled when the spraying conditions are optimal, ideally with dry weather with little wind
    • Weed/moss treatment will help to reduce the risk of slipping and will will also improve the visual appearance of your estate

    • Hand weeding will be carried out in communal shrub beds if the conditions don't allow for a sprayer to be used 
    • Hand weeding will also include removal of any self-set saplings and older taller weeds

    • This service is provided to our sheltered housing and over 55s schemes
    • Will include the proactive gritting and the removal of snow from paths

     

    TaskTotal
    Grass cutting14
    Hedge/Shrub pruning2
    Meadow grass cut1
    Litter picking14
    Hand weeding beds6
    Spot treatment for shrub beds6
    Weed and moss treatment (spot spraying edgings)6
    Weed and moss treatment (blanket spraying paved areas)6

    Approximate schedule of visits
    TaskJanFebMarAprMayJunJulAugSeptOctNovDecTotal 
    Approximate site visits21122222112119Visits per year
    Grass cutting  122222111 14 
    Meadow grass cut1           1 
    Hedge/Shrub cutting 1      1   2 
    Litter picking hard areas21111111112114 
    Litter picking shrub beds21111111112114 
    Hand weeding shrub beds 1 1 1 1 1 16 
    Spot treatment Shrub beds1 1 1 1 1 1 6 
    Blanket spray paved areas 1 1 1 1 1 16 
    Spot spray edgings1 1 1 1 1 1 6 
    Total task per month75566666657469Total tasks per year
    ​​​​

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