Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

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Video library

On Help and Support we have a wide range of videos available, we've put them all together so that you can find them in one place.

How to manage your online account and how to contact us.

In the online account you're able to access our services 24/7, find out more in these videos:

For more information please check out our Online account page for any further help or advice!

Find out more about the different ways you can contact us digitally:

For any extra information please check out our Contact us page for any further help or advice!

You can find videos on our complaints service below:

For further information please check out our how to make a complaint or complaints page for any more help or advice!

We want our services and information to be as accessible as possible, find out more in the below videos:

SignVideo – how to set it up
How to use recite me

For any extra information please check out our Accessibility page for any further help or advice!

Further information about reporting repairs and how to maintain your home.

Find out more about how to raise repairs and how to complete some basic repairs too!

For any extra information please check out our Repairs and responsibilities and How to raise a repair pages for any further help or advice!

We've put together some videos to help when you have damp, mould or condensation in your home.

For any extra information please check out our Reporting damp, mould and condensation, Reducing condensation and mould. Damp and mould in new build homes pages for any further help or advice!

We've put a video together showing what to do if you smell gas.

For any extra information please check out our What to do if I smell gas? page for any further help or advice!

We've put a video together showing what to do if your carbon monoxide alarm sounds.

For any extra information please check out our carbon monoxide page for any further help or advice!

When moving into a new build home can be a busy, find our helpful videos below:

For any extra information please check out our Reporting a defect in my new build home page for any further help or advice!

We have a variety of videos to help when you're buying a shared ownership home in the below playlist:

Buying a shared ownership home with VIVID

We have also got these videos for further support:

For any extra information please check out our Buying a shared ownership home page for any further help or advice!

Find out about what happens when we complete planned decoration works in communal areas:

For any extra information please check out our Planned refurbishments page for any further help or advice!

Our neighbourhood officers are here to help, find out more about the role of a neighbourhood officer.
For any extra information please check out our Neighbourhood officers page for any further help or advice!

Learn about our inspection programme for fire doors.

For any extra information please check out our Fire doors page for any further help or advice!

Find more information on your rent and Perks of your tenancy.

We've created some videos to help give more information when it comes to our rent service!

For any extra information please check out our rent page for any further help or advice!

VIVID have teamed up with Housing Perks so now you can pay less for what you already buy online and in store find out more in this video - Housing perks discount app.
For any extra information please check out our Housing perks page for any further help or advice!