Fencing
Our current tenancies give the customer the responsibility for the fences, however we advise you to check the clause in your tenancy agreement as this can vary depending on the age of the tenancy.
If you're a shared owner/leaseholder, then you'll need to check your deeds you obtained on purchase of the property. A copy of these can be requested from the Land Registry website.
- If the fence is between VIVID properties then it will most likely be down to the customers to discuss and agree a way forward - as VIVID dont usually look after party boundaries
- There are some older tenancy agreements that will say otherwise, so please always check and refer to your tenancy agreement.
- If the fence is between VIVID and a private owner then it will be the responsibility of the boundary line owner to repair the fence.
- We'll either repair or replace the fence with a 3ft chain link fence to mark the boundary line.
- If you wish to have a taller or wooden fence, you'll need to complete a Home Improvement to do this yourself
- If the fence is between VIVID and a private owner then it will be the responsibility of the boundary line owner to repair the fence.
- The private customer will need to check their ownership details to confirm and send us a snippet of the lease to confirm. If this is not possible, we can get Land Registry checked, however this can take up to 6-8 weeks.
If a fencing job is raised as a emergency or urgent priority, we will only make safe. This'll mean removing the threat such as removing the fence panel or securing it in a safer position. We'll only reinstate on a routine priority
- We won’t raise the job until we’ve checked who is responsible for the repair (we check tenancy agreements and land registry documents). We will also ask you to describe exactly which boundary it is and will ask you to provide photos if you can.
- To report a fence repair, please contact us or raise the repair on your online account and our Customer Experience team can help look into the issue
- In line with our repair’s matrix. full runs of fencing or boundary lines between properties will be replaced with chain-link fencing, where we’re responsible. And if your fence needs more than two panels replacing, we will refer this work to our planned works team to be completed between April 2024 and March 2025.
- Before we are due to arrive to complete any repairs, please could you ensure that the area involved is clear from plants, brambles etc and that we can safely work in the area. If it’s not safe for us to work or we can’t access the area, we’ll have to cancel the work and you will have to re-arrange it.
We may be in touch to request more information about the works that are needed before we can arrange the repairs. We might ask for photos or arrange a video call with you to understand this.
In line with our repair’s matrix full runs of fencing or boundary lines between properties will be replaced with chain-link fencing, where we’re responsible. And if your fence needs more than two panels replacing, we will refer this work to our planned works team to be completed between April 2024 and March 2025.
Before we are due to arrive to complete any repairs, please could you ensure that the area involved is clear from plants, brambles etc and that we can safely work in the area. If it’s not safe for us to work or we can’t access the area, we will have to cancel the work and you'll have to re-arrange it.
