Ground source heat pumps
Some of the benefits of having a ground source heat pump are:
- It has lower long-term running costs compared to gas
- It’s stable and reliable heating in all weather conditions
- It can provide both heating and hot water in your home
When we install a ground source heat pump we will:
- Complete any groundworks required to install underground pipes
- Install a new indoor heat pump unit and hot water tank
- Try to minimise the disruption during the 1–2-week installation
- Provide you with clear timelines and daily updates of the installation
- Install new heating controls
- Give you training on how to use
Ground source heat pumps produce about 3-4 units of heat for every unit of electricity used, resulting in approximately 70% lower CO2 emissions compared to traditional gas boilers. Over a typical lifespan of 20 years, a ground source heat pump can save around 16 tonnes of CO2.
Groundworks can take several days, depending on property size, but we’ll keep you informed throughout. We will also try to minimise disruption inside your home.
Space is needed for underground pipes (trenches or boreholes) and an indoor unit, but this is usually replacing a pre-existing boiler and hot water tank.
Ground source heat pumps are one of the most efficient heating systems, keeping costs low in the long run. We’ll help you understand tariff options and heating controls to help you manage your heating costs.
- You can report a routine repair through your online account and in many cases instantly book an appointment online for a time that suits you
- You’ll be able to see updates to your repair or amend your appointment
- You can login 24 hours a day, 7 days a week
- Login or register today to get started. If you're registering, you'll need your customer reference number to hand
- During opening hours, if our Chatbot is unable to solve your query, your chat will be passed to a member of our Customer Experience team
- If our offices are closed and our Chatbot is unable to solve your query, a case can be raised and a member of our Customer Experience team will be in touch by end of the next working day
- Call us for free on 0800 652 0898 and speak to our friendly Customer Experience team
- We're open 8.30am - 5pm Monday to Thursday, and 8.30am - 4.30pm on Friday
- If it's an emergency, our Out Of Hours team will be on hand to support and raise any emergency works
- If you have an emergency outside of our opening times, you can call us for free on 0800 652 0898. There’ll be someone to take your call any time of day or night
- An out of hours emergency repair is something that’s causing danger to you or your home. We’ll be with you within 24 hours to make it safe – usually quicker. Find out more here
If you want to find out more about air source heat pumps, you can visit the below websites:
