Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Pest control

 

  • VIVID will look into and treat any communal areas that have signs of pests such as the bin store of shared hallways
  • We'll block up any entry points such as holes and damaged vents that pests may be using to get into your home
  • We use an external contractor called Countrywide who will arrange an initial visit to inspect, create a plan of action and then begin treatment/baiting

  • If the issues are in your home or personal garden, then this will be your responsibility to resolve.  Some Local Authorities can offer a means tested service - you can find further information by contacting your local authority 
  • We'll investigate and treat any communal areas
  • We'll block up holes and mesh vents that pests may be using to get into your home

In most circumstances this is a customer responsibility, however, there are circumstances where we may intervene, your neighbourhood officer will assess this on a case-by-case basis

  • Keep properties clean and tidy, including gardens.
  • Dispose of rubbish and regularly empty bins.
  • Don’t leave food out as this can attract pests.
  • Keep pet food stored in an air tight container.
  • Keep pets flea treatment up to date.

  • We will not remove pests that are protected
  • As the seasons change, certain pests will increase, such as spiders, ants or ladybirds. These will decrease after a few weeks and would be down to you to manage
  • If you're struggling to look after your home, please get in touch and our Neighbourhoods team can help you 

Check out our pest control guide for more information.

 
 
 
 
 

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