Planned refurbishment due dates
We've put together some guidance to help assist with how we look to plan refurbishments of certain parts of the home.
- We use our asset data to help decide when items such as your kitchen, bathroom, windows, and doors etc will be replaced
- Our Home Health Checks will help form part of this data and help us to work out the lifespan of certain items
- Our refurbishment programmes run from April each year (at the start of the financial year) and we'll aim to complete the refurbishment at any point over the financial year
- If you're due a replacement, then we will be in contact with you during that programme year to let you know the next steps
- We use our asset data to help decide when items such as your kitchen, bathroom, windows, and doors etc will be refurbished
- If you haven’t had a recent Home Health Check, then our data may not be accurate
- If you don’t agree with when the refurbishment is due, please contact our Customer Experience team so they can check if you've had a Home Health Check completed within the past 5 years
- You can find out how to contact us here
- If you’ve had a survey during this time, then your query will be passed onto our Stock Condition Data team to review
- If you haven’t had a Home Health Check within the past 5 years, we'll arrange for a surveyor to complete a survey
If you would like to know when your planned refurbishment is due to begin, please get in touch with us and we can let you know.
You can find out more about what's involved in a planned refurbishment in this article.
