Planned refurbishment due dates
We've put together some guidance to help assist with how we look to plan refurbishments of certain parts of the home.
- We use our asset data to help decide when items such as your kitchen, bathroom, windows, and doors etc will be replaced
- Our stock condition surveys will help form part of this data and help us to work out the lifespan of certain items
- If you are due a replacement, then someone will be in contact with you during that programme year
- We use our asset data to help decide when items such as your kitchen, bathroom, windows, and doors etc will be replaced
- If you haven’t had a recent stock condition survey, then our data may not be accurate
- If you don’t agree with when the replacement is due, you should call the Customer Experience team on 0800 652 0898 so they can check if a stock condition survey has been completed within the past 5 years
- If there hasn’t been a completed survey during this time, then they'll pass the details onto the Stock Data team to review.
If you would like to know when your planned replacement is due to begin, please get in touch with us and we can let you know.
You can find out more about what's involved in a planned refurbishment in this article.
