Repairs in bad weather
- If you need a repair because your home has been affected by bad weather, please contact us to report the repair. If it’s an emergency, call us on 0800 652 0898 day or night to report it
- Bad weather means our phone lines get busy, so please be patient when calling. If your repair is not an emergency, please report it using your online account
- Any emergency work will be internal only during the high winds and will be to make safe if a leak cannot be contained
During bad weather, such as high winds or cold spells, we're unable to complete some repairs such as roofing repairs or fencing. If we need to cancel your repair, we’ll contact you and we’ll book your repair back in as soon as possible. We’ll also update our website if our services are affected and we need to move to a emergency only service.
Please note, works on scaffolding can't happen with winds over 25mph. We may need to check and survey the scaffolding before works can be continued.
During severe weather, we may need to alter our service and move to a emergency only service.
- Emergency repairs should be completed within 24 hours - we may not always be able to complete the works, but we will 'make safe'
- Sometimes we may only be able to make safe within the 24-hour time period. Where we attend an emergency and you aren't home, or if we decide it's not an emergency, you may be charged a call out fee
These are repairs that threaten serious harm to people or properties.
This includes (this list is not exhaustive)
- No heating or hot water between 1 October and 31 March where a member of the household has a vulnerability that is severely impacted by not having these services
- Where a home is insecure due to a damaged dwelling door or ground floor window (communal doors that are insecure will be raised on an urgent)
- A severe leak or burst pipe that cannot be contained
- A leak that is affecting the electrics
- An unsafe electrical fitting that is sparking or smoking, or bare wiring
- Leaking roof or unsafe structure
- Losing your entire supply of electricity, water or gas, where we have checked there are no issues with the local supplier
- Leak of sewerage
- Complete failure of communal lighting
- Lift outages are attended in 4 hours. Where someone is stuck in the lift, we will attend within 1 hour
- We only offer this service to our sheltered housing and over 55s schemes
- It will include the proactive gritting and the removal of snow from paths
For your safety and the safety of others, please secure any items in your garden (such as trampolines, toys, plant pots, garden furniture, parasols and BBQs) so they don’t blow away or damage fencing or homes. If you have a balcony, please secure any items on the balcony or bring them inside.
