Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.


Solar panels

Some of our homes are equipped with solar panels that generate electricity, helping to reduce your energy consumption. These panels produce electricity during daylight hours, with output increasing as sunlight intensifies. You can maximise the benefits of this renewable energy by using electrical appliances during periods of strong sunlight.

The amount of electricity produced depends heavily on sunlight and the size of your solar system. For instance, if you're home and using electricity while the sun is shining, your solar panels will help power your appliances, reducing the amount of electricity you need to draw from your utility provider.

Solar panels generate electricity that your home can use, helping you buy less electricity from your energy supplier and potentially reduce your electricity bills.

Your solar panels generate electricity during daylight hours. They’ll still work on cloudy days, but they’ll usually generate more electricity when the sunlight is brighter and stronger.

To get the most from your solar panels, try to use more electricity during the day, particularly when the sun is shining. For example, where practical, you could run your washing machine or dishwasher during daylight hours rather than in the evening.

Using appliances while your solar panels are generating electricity means you can make better use of the electricity they produce and rely less on electricity from your energy supplier.

What if I have a battery?

If your home has a battery, some of the electricity generated by your solar panels during the day can be stored for you to use later, such as in the evening.

Not all solar panel systems have a battery installed, so this will depend on the system in your home.

The solar panels, that we have installed, are owned by VIVID and may be registered under the Feed-in Tariff (FIT) program. As a result, you're not eligible to claim any discounts or payments from energy companies, as VIVID retains the benefits from the FIT. However, you'll benefit directly from the electricity generated by the solar panels, allowing you to save on your energy bills.

We can investigate giving permission to allow you to arrange for these to be installed, however you would need to live in a house or bungalow and be a Leaseholder or Shared Owner. 

Please get in touch with us before starting any works so that we can investigate the request first.

If VIVID are responsible for the solar panels, please get in touch with us to report the repair that's needed. 

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