Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Wall insulation

Wall insulation is layer of insulating material, either filled into your wall cavity (the gap between inner and outer walls) or fixed to the outside of your home. It acts like a thermal blanket, keeping warmth inside.

Some of the benefits of having new wall insulation are:

  • There can be a reduction of up to 35% in heat loss
  • It can reduce the energy needed to heat the home
  • There will be warmer rooms in winter
  • There will be cooler rooms in summer
  • It's able to reduce condensation and damp
  • It can improve sound insulation

When we install new wall insulation we will:

  • Complete a full property assessment first
  • Install scaffolding where needed for external work
  • Try to minimise the disruption installation
  • Ensure that all areas are clean and tidied
  • Provide you with clear timelines and daily updates of the installation

We know some customers have had wall insulation before with mixed results. Here's how we're making sure it works this time:

  • A full technical survey will be completed before any work begins
  • Checking for and fixing any existing issues first (like damp or drainage problems)
  • Using  thee latest generation materials and techniques
  • Complete a proper assessment of your wall type and existing insulation
  • Make property checks to ensure other issues (like draughty windows) won't undermine the benefits

Wall insulation can reduce heat loss by up to 35%, typically save around 600kg to 1,000kg of CO₂ per year for a medium-sized home.

External wall insulation is where we insulate the outer walls of a building, in this case, your home, to reduce heat loss and improve energy efficiency by stopping heat from escaping.

We’ll add the first layer of insulation to your outside walls which will keep your home nice and warm, then the outer protective layer, which you’ll see, will protect your home from the weather as well as improve the appearance of your home to give it a nice new fresh look.

The finish will be textured render or dash, depending on location. The colour will be decided by VIVID so it’s in keeping with the existing street scene.

We'll check existing insulation and remove or repair if it’s not performing well, using improved materials and techniques..

No. Those blocks had what is known as Rainscreen Cladding, the products being installed on your property are totally different. While the insulation board which will be fixed onto the walls looks the same as that which is being removed from tower blocks, the render which is applied afterward is completely different from the aluminium cladding which is on a Rainscreen System.
We would encourage you to inform your insurance provider of the work which will be undertaken and be clear to them that the property is receiving external wall insulation and not cladding.

Once we have completed all the necessary surveys and know your home is suitable, the install process should take 4-6 weeks (weather permitting).

Each layer of render which is applied has a minimum curing period before the next layer can be applied. This is typically 2 to 3 days. Because of this there may be days where the weather is “perfect”, but no work is taking place. There will also be occasions where render is not applied due to the forecasted weather.

When we contact you with any appointment details we will also provide contact numbers. You will be able to get in touch to rearrange any appointments which you can’t make.

During the installation, our teams will need to access your home to complete some of the internal work associated with the insulation. Within reason, this will be done at a time that is convenient for you.

External wall insulation will stop moisture created by day to day activities such as cooking and drying clothes which used to travel through your walls to the outside of the property. This moisture needs somewhere to go, which is why we are installing new extract ventilation in the property and making other adjustments. Information on how to use these items properly will be included in the documentation which provided when the works are completed.

Yes, you’ll receive a 25-year Insurance-backed warranty, which we will arrange for you.

No - when properly installed, wall insulation helps prevent damp when combined with adequate ventilation. We check for and fix any existing damp issues first and use moisture-resistant materials.

You'll need to remove the dish when the installation is taking place, but we'll take care of that for you and make sure you’re still able to watch Sky TV whilst the installation is taking place. We will put your dish back when the work is finished.

Yes please, but only when the installation is taking place.

If you want to find out more about wall insulation, you can visit the below website:

Measures to help reduce home heat loss - Energy Saving Trust

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