Help & Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.


Barclays Bank account closure

Letters were sent out to some of our customers about the closure of our Barclays Bank account. These letters were sent on Monday 8 December 2025 and will be sent out again in January 2026 and February 2026. 
 

The Barclays Bank account ending 3685, will be closed on 27 February 2026.

Any payments made after 27 February 2026 won’t be received which could put your account into arrears. 

Please cancel any existing arrangement you have relating to payments going to the Barclays account immediately. If you wish to continue paying by Standing Order please contact us for further support.  

  • Bank: NatWest / Account name: Vivid Housing Limited 
  • Sort Code: 52-41-07 / Account Number: 40614026 

Please quote the reference as XXXXXXXXXXXXXX so we can allocate your money correctly. 

You can find out more about the different payment methods we have in this article. 

 

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