How to set up a direct debit
Once you’ve set up a direct debit, it’ll send us a set amount of money from your bank account on a set date. You won’t need to do anything else and don’t need to worry about missing a payment.
You can set up a direct debit logging into your online account and clicking on 'Payments and Statements' or by completing this form.
You can choose to pay:
- On the 1st, 8th, 15th, 22nd and 25th of the month
- Quarterly, on 1 January, 1 April, 1 September and 1 December
- Or weekly on a Monday or Friday, or 4 weekly
Once you’ve set up a direct debit, we’ll send you a letter or email to confirm the amount and collection date. If there are any changes, we'll contact you at least 10 days before your collection date.
If your rent changes, we’ll let you know and change the direct debit amount with your bank. You don’t need to do anything.
You're able to set up a direct debit on your online account, check out how to below:
Direct debits are protected by the direct debit indemnity (this is the section that you read when one is set up). This means if there is an issue with the amount/collection day then you should go to your bank who will look into the refund.
To amend your direct debit you'll need to cancel your existing direct debit with your bank.
You can set up a new direct debit by logging into your online account and clicking on 'Payments and Statements' or by completing this form.
You can choose a new date to pay:
- On the 1st, 8th, 15th, 22nd and 25th of the month
- Quarterly, on 1 January, 1 April, 1 September and 1 December
- Or weekly on a Monday or Friday, or 4 weekly
If your direct debit is returned to your bank account, you’ll need to check with your bank to find out why the payment was not made.
We won’t ask for the direct debit again until the following collection date, so you’ll need to make a manual payment to your rent account.
