Parking
Parking works differently depending on your home. Here’s what you need to know, what we can help with, and what to do if something’s not working. Please make sure your vehicle is taxed, insured and has a valid MOT when parked on our land.
Some homes have allocated parking spaces. We’ll talk this through when you sign your tenancy, and we’ll let you know where your space is.
On many estates, parking is shared. Spaces can be limited and are available on a first come, first served basis.
If you’re not sure what applies where you live, get in touch and we’ll explain it.
If someone’s parked in your space, speak to them first if you can. Most issues get sorted quickly this way.
You can also check your tenancy agreement or lease to see what applies to your home.
If you’re not sure, let us know and we’ll confirm it for you.
We’ll always try to help. But we don’t usually get involved in individual parking disputes unless it’s affecting the wider area.
If things aren’t improving, we can talk through your options and look at things like mediation.
Visitor bays are for short stays only.
Please don’t use them for regular or long-term parking, so they’re available for people who need them.
We don’t monitor these day to day. But if parking is causing ongoing issues, let us know and we’ll take a look at the bigger picture.
Disabled bays in shared car parks can be used by anyone with a valid Blue Badge, unless the bay is clearly marked for a specific home.
If something doesn’t look right, what you do next depends on who owns the land:
If it’s not our land, contact your local council or parking enforcement team
If it is our land, or you’re not sure, get in touch and we’ll look into it
In some areas, parking is managed by a parking company.
If you get a ticket, you’ll need to contact the company directly. We can’t cancel or appeal it for you.
If you’re worried about the cost or it’s becoming difficult to manage, get in touch. We may be able to help by connecting you with our financial inclusion team.
Parking permits are managed by the parking provider, so you’ll need to contact them directly.
PCM is one of the main providers. You can contact them on 01753 512603 or visit: https://www.parkingcontrolmanagement.co.uk/contact
Please be aware they may charge for replacement or new permits.
Vehicles parked on our land should be roadworthy. That means:
taxed
insured
with a valid MOT
Shared parking can be limited, so vehicles that aren’t roadworthy shouldn’t be left there for long periods.
If you’re planning to SORN your vehicle, let us know how long it’ll be there.
We don’t actively monitor individual vehicles. But if something’s left for a long time and starts to affect the area, we may need to step in.
Some homes have rules about what can be parked. These are usually in your tenancy agreement, lease or property covenants.
This means some vehicles might not be allowed, such as:
caravans
mobile homes
some commercial vehicles
Caravans and mobile homes are not allowed in:
communal car parks (including allocated spaces)
grassed or shared areas
roadside communal land
If you’re not sure what applies to you, check your agreement or get in touch.
Some parking areas aren’t managed by us. They may be looked after by a managing agent or parking company.
If that’s the case, they set and enforce the rules. And you’ll need to contact them directly about things like permits, misuse of spaces or parking enforcement.
If you’re not sure who manages your parking area, get in touch and we’ll help you find out.
If a vehicle is parked dangerously or blocking access (like emergency routes), this should be reported to the council or police.
If it’s happening regularly and affecting your area, let us know so we can understand what’s going on.
A vehicle may be classed as abandoned if it hasn’t moved for a long time and looks unused (for example flat tyres, damage or no number plates).
We don’t remove vehicles straight away. But if you think a vehicle has been abandoned, let us know. We’ll check it and take the right steps if needed.
Sometimes this means working with the council or other agencies. Find out more about our approach in this article.
