Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Are calls recorded?

  • We only record calls made to or from our Customer Experience team
  • However, there are times we may choose to record individual calls but we'll let you know if we choose to do this
  • We will pause any recording when taking sensitive information such as bank details

  • All other calls made to or from you will have notes and / or transcripts on your account
  • We hold phone call recordings for 90 days
  • Calls may be used for training and monitoring purposes
  • You can request recordings of your calls by making a subject access request

If you have questions or concerns about your data, please contact us and ask for Lucy Scott, our Data Protection Officer, or email dataprotection@vividhomes.co.uk.

 
 

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