Are calls recorded?
- We only record calls made to or from our Customer Experience team
- However, there are times we may choose to record individual calls but we'll let you know if we choose to do this
- We will pause any recording when taking sensitive information such as bank details
- All other calls made to or from you will have notes and / or transcripts on your account
- We hold phone call recordings for 90 days
- Calls may be used for training and monitoring purposes
- You can request recordings of your calls by making a subject access request
If you have questions or concerns about your data, please contact us and ask for Lucy Scott, our Data Protection Officer, or email dataprotection@vividhomes.co.uk.