STAIRs and Freedom Of Information
As a housing association we aren't subject to the freedom of information act as this only covers public authorities.
From 01 April 2027 tenants can request details around the following information:
property condition & repair plans
ASB cases & outcomes
Health & safety performance
Senior staff roles & organisational structure
Spending, service charges, and performance data
Policies & procedures
And more
We do already try and be as transparent as possible with our customers and have a lot of information on our website about our services, actions, spending and performance which you can find here.
Whilst STAIRs requests can’t be formally submitted until April 2027, our customers can request any information at present; the data protection officer will review requests and either accept or decline them.
If you’re one of our customers or a representative of one of our customers, please contact us and we’ll review your request in line with our transparency policy.
If you have questions or concerns about your data, please contact us and ask for Lucy Scott, our Data Protection Officer, or email dataprotection@vividhomes.co.uk.
The Information Commissioner’s Office also provides lots of advice and guidance on data protection legislation and the Freedom of Information Act which you can find here.
STAIRs will be regulated by the Housing Ombudsman; you can contact them here.
