JLL property visits
As a housing association, we borrow money to help us build new homes. This means that every now and again we get some of our homes valued so that our lenders can be confident in what we’re borrowing. We’ve asked Jones Lang LaSalle (JLL), a firm of Chartered Surveyors to inspect a selection of our homes. JLL will be carrying out these inspections between 21 October to 20 November 2026.
JLL have to carry out internal inspections of a proportion of our properties
Please note that the surveyors will not call on everyone. If you're not in when they visit, they won't leave a card or call back, but will visit another home instead. You do not need to make any special arrangements around their timetable
However, if you're in when the surveyors call, please allow them access to the home if you can. Their inspections (which may include taking photographs) will last only a few minutes, and they will not disturb your home in any way
These inspections are part of a rolling programme of inspections required by our lenders and will not lead to any change to your tenancy or to your rent
Please note that this is not an inspection to highlight repair issues and you should contact us in the usual way.
Yes, a letter will be sent to any customers that are affected
Each surveyor will also have a copy of the letter for their use during inspections
No. If you aren’t home, the surveyor will try another home.
Our loan agreements mean that we must have our homes regularly valued.
If you have an online account, you can also create a case through the chatbot and our Customer Experience team will be in touch by end of the next working day.
