Service standards
Working with our customers we’ve put together a set of service standards to make it easier for you to understand the high level of service to expect from us and to help you hold us to account.
We’ll regularly check we’re meeting our service standards and provide quarterly updates on our performance.
If you feel our services are not meeting our standards, or they could be improved, please get in touch with us and we can have a look into it.
We’ll regularly check we’re meeting our service standards and provide quarterly updates on our performance.
If you feel our services are not meeting our standards, or they could be improved, please get in touch with us and we can have a look into it.
- We’ll always be clear about the services we provide and what you can expect.
- Our people will be polite and professional; they deserve to be treated the same way.
- If we can’t do something, we’ll always explain why.
- We’ll protect your confidentiality while we’re dealing with your concerns.
- We'll take into consideration your personal circumstances and adjust our services accordingly.
- We've popped together a helpful document about the Safety Service Standard to help you find out more. It will show you what compliance works we complete and how often we complete them, as well as which legislation it's related to
- Our Repairs Standard helps us keep our homes and communal spaces in a good condition. We've popped together a Repairs Matrix so it helps to see who is responsible for certain repairs.
We also have standards for each of our different service areas, to find out more about them please check out our Service Standard page.
And you can check a short video about them too:
And you can check a short video about them too: