Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

Can I install CCTV or doorbell cameras?

You can generally install CCTV or a doorbell camera, but must comply with guidelines from the Information Commissioner's Office (ICO). It's important to be mindful of certain considerations and neighbour-related issues when installing and using these devices. Here are some key points to keep in mind:

  • Shared walls (e.g., flats) are unsuitable for CCTV installation; keep cameras within your property boundaries
  • Aim cameras away from neighbours' homes, gardens, shared spaces, or public streets whenever possible to respect their privacy
  • Consider the intrusion of capturing images and audio beyond your property boundary; if feasible, apply filters or privacy blocks to minimize unintended surveillance
  • Ensure any damage caused by camera removal is repaired to maintain the integrity of shared spaces

When dealing with a neighbour's camera issue, you have several options:

  • Attempt to resolve the problem through open communication, discussing concerns and finding a mutually agreeable solution
  • If the neighbour's behavior becomes violent or harassing, contact the police for assistance and to address any potential legal violations
  • Seek advice from your local Citizens Advice Bureau (CAB), who can provide guidance on legal rights and options available
  • As a last resort, if other measures fail, legal action through the court can be pursued to address the issue

If you have complaints or issues regarding domestic CCTV, you can report them to the ICO through their complaint submission form here.

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