Can I make a home improvement?
To request to make a home improvement, please contact us via live chat and let us know what you’d like to do. We’ll review your request and contact you to let you know if it’s been approved or refused. It’s important to remember that if we approve a home improvement, it may come with agreeable terms, and if these are not met your permission can be withdrawn.
If you’ve started or completed a home improvement already, but didn’t realise you needed to seek permission, please let us know what work has been undertaken so we can review this.
- Installing a cat flap
- Installing a dishwasher
- Replacing fencing
- Replacing kitchens / bathrooms
- Adding plug sockets
- Installing a wooden shed (maximum size is 3m by 2m)
However, if you’re in arrears or on a probationary (or starter) tenancy we’ll not approve your request until the arrears are cleared, or you’re past your first 12 months of tenancy.
If you're in a new build property, you will need to wait till your defects period has finished before completing home improvements.
- Converting a loft
- Boarding a loft
- Installing a fixed loft ladder
- Building a garage
- Converting a garage
- Installing in ground swimming pools/ponds
In these instances, we'll not review your request on an individual basis but will automatically decline.
There are some improvements that are able to be made by Shared Owners/ Leaseholders – this will depend on the % owned and terms of your lease.
Please get in touch with us with any intended plans before progressing.
