Moving into a temporary home
We understand that having to temporarily move out of your home can feel disruptive and there can be a lot to think about. We'll be here to support you throughout your move and help make things as straightforward as possible.
A decant where you'll need to move out of your home and into temporary accommodation. This may be another VIVID home or a stay in a hotel.
We understand this can be a stressful time, and we'll support you throughout the process, keeping you updated every step of the way.
We need to carry out work in your home, and it will be quicker, safer and less disruptive if you're not living there while the work takes place. We'll make sure you can return home as soon as the work is completed.
A decant may be offered when repairs, maintenance, or improvement works cannot be completed safely while you remain in your home. This could be because essential services, such as heating, water or electricity, need to be disconnected, or because the nature of the work would make the property unsafe or unsuitable to live in for a period of time.
Each case is assessed individually, and we'll consider the needs of everyone in your household before deciding whether a decant is required. If a decant is needed, we'll discuss the available options with you and support you through the moving process
If you’re staying in temporary accommodation arranged through us, responsibilities are shared between us.
What we’re responsible for
We’ll be responsible for:
Repairs to the structure of the property
Heating, hot water and electrical systems supplied with the accommodation
Plumbing and drainage issues not caused by customer damage
Repairs that are the landlord's responsibility
Communal repairs where applicable
Arranging and funding the temporary accommodation
What you’re responsible for
You’ll be responsible for:
Looking after the temporary accommodation and keeping it in a reasonable condition
Reporting repairs as soon as they are identified
Keeping the property clean and secure
Any damage caused deliberately, accidentally or through negligence by members of the household or visitors
Following any accommodation-specific guidance provided at check-in
If you’re staying in a VIVID-owned temporary property, please report repairs by getting in touch.
If you are staying in a hotel or accommodation provided by an external provider, please follow the repair and maintenance guidance provided when you checked in. Depending on the accommodation, this may mean reporting issues directly to hotel reception, the accommodation provider or their managing agent.
If you’re unsure who to contact, please get in touch. If you have an online account, you can do this by messaging in your decant case.
If there is an emergency that could be an immediate risk to someone or the home, please report it immediately using the emergency contact details provided for your temporary accommodation.
You’ll continue paying rent for your permanent home while you’re temporarily living elsewhere, as your tenancy remains in place.
You won't be charged rent for the temporary accommodation arranged by us.
You should continue paying Council Tax for your permanent home.
Where Council Tax applies to your temporary accommodation, we'll cover this cost.
We'll reimburse utility costs for your permanent home while you are temporarily living elsewhere.
To support this, meter readings may be required before and after your move.
You’ll be responsible for paying any utility charges relating to your temporary accommodation unless advised otherwise.
Yes. You can arrange for your post to be redirected from your permanent home to your temporary address.
We’ll reimburse the reasonable cost of post redirection to help ensure you continue receiving important correspondence while you're away from home.
We ask that you look after your temporary accommodation in the same way you would your permanent home.
If damage occurs during your stay and is found to have been caused by you, a member of your household or your visitors, you may be responsible for the cost of repairs or replacement.
If appliances, such as your washing machine or cooker, need to be disconnected or reconnected as part of your move, this can be arranged where required.
Your decant officer will work with the relevant teams to ensure this is completed safely.
You may be able to claim for reasonable additional expenses caused by your temporary move.
This could include:
Meals where cooking facilities are unavailable
Additional travel costs
Other agreed essential expenses
Your decant officer will explain what support is available and how to make a claim.
We understand that temporarily moving out of your home can be unsettling. You won't have to manage everything on your own.
Your Decant Officer will support you throughout the decant process and will be available to answer any questions about your accommodation, repairs, bills or expenses.
If you need help or are unsure about any aspect of your temporary accommodation, please contact your Decant Officer. If you have an online account, you can do this by messaging in your decant case.
