Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Residential leasing

 

  • Residential leasing homes are not owned by us, we sub-let them from other owners
  • We visit every six months as part of our contractual agreement to inspect the property
  • It's also an opportunity for you to discuss anything related to your tenancy with us

  • We'll take the details of the repairs and liaise with the landlord
  • The responsibility for repairs can vary based on what the lease stipulates

Yes, you can contact us via the live agent to rearrange the appointment

  • Section 21 notices are served for various reasons
  • We will make an effort to contact you and explain the reasons before serving the notice. If you're unsure, contact us
  • It's important to engage with our services to prevent legal action
  • If the landlord has requested the property back, we will support you in liaising with the local authority to discuss your housing need
  • Contact housing options at your local authority to register your housing need

  • As a residential leasing customer, you have an 'Affordable Assured Shorthold' tenancy

  • Contact your local authority to find out
  • Your Neighbourhood Officer should be able to provide information on this as well

 

 

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