Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Providing access to your home

It’s important that you allow us access to your home, there are various reasons why we need access to your home, such as;
  • Repairs 
  • Maintenance 
  • Inspections 
  • Electrical safety check  
  • Annual gas safety check

It’s important that you allow us access to your home to ensure your safety and if you don’t allow us in this is a breach of your tenancy agreement.

If you don’t provide access, we may have to apply for an access injunction in court, which is a legal order for you to let us in. You’ll be liable for the costs. We’ll only apply to court when we have made every reasonable attempt to get into your home.  
 
The most common access injunction is for the annual gas safety check, this is because it’s a legal requirement for us to complete every year. There can be a serious risk to yours and your neighbours health if not completed. 

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