Offered a VIVID property
Moving into a VIVID home is an exciting time and we want to be there to help and support during your journey
- The council will send us your details once they have nominated you for a property.
- We’ll be in touch to ask with you to complete a couple of forms, to ensure the property is right for you and is in within you budget, along with some ID, you’ll need to do this within 2 days of receiving our email or letter.
- If you're struggling to complete the forms then our lettings team can help with this, get in touch with us to let us know
You can find the form on our website
This form helps us to find out information about you and your household. We’ll ask for details of whose living in the home, contact details, National Insurance details along with your tenancy history.
It’s important customers fill this in accurately and honestly. Providing false information could result in an offer being withdrawn.
We will also ask for your permission to contact other agencies for any additional information we might need.
- Your date of birth needs to be entered in dd/mm/yy I.e 16/11/88
- You’ll see confirmation when it’s been submitted, if this doesn’t work scroll back up the form and it will highlight in red where information is missing or incorrect.
The Better Off Calculator can be found here
We'll ask you to complete a form to calculate your income including both wages and benefits along with a budget of outgoings.
This helps us check the property is affordable and you can see what benefits you're entitled to.
- The form will ask for details about the property, these need to be for the new home and not your current one. So, the new postcode, rent and council tax band will be needed and will be in the email we’ve sent.
- If this is a first home or if you're not sure what you spend then you can use the averages for utilities, however for groceries it’s important to think about how much you will realistically need to set aside to pay for this.
- You'll need to complete the budget section of the calculator too.
- We ask for ID for all household members over the age of 18. This can be emailed to us at VIVIDLettings@vividhomes.co.uk
- Please make sure you include your name and the property you’ve been offered in your email
- Once you've completed the forms and sent us your ID, we will carry out our checks and let you know if you’ve passed, or if we need to ask a few extra questions. If we do decide the property isn’t right, then you’ll have the chance to appeal this decision, but you’ll need to do so quickly.
- Don’t worry if you don’t hear from us straight away, we're working through the checks and will aim to do this within 5 working days of receiving the forms.
Once the property is empty, we'll check the property is safe and begin to carry out any works needed to get the property to our lettable standard.
We'll either invite you to view the property in person or send a video tour of the property.
- Our lettings team will arrange a safe viewing appointment for a maximum of 3 people
- No viewing for under 16s due to health and safety reasons
- Please wear sensible clothing and bring a tape measure and phone with you
- Please do not visit property without appointment
- Some works may still be in progress, but we'll give you a copy of our void standard to help them know what works will be done
- If you decide the property isn’t right for you then then let us know as soon as possible, we will ask why so that we can let the council know. Refusing an offer of social housing can impact your place on the housing register, so we recommend checking with your council before refusing
- If you want to accept the property, we will arrange an appointment to sign the tenancy agreement
To avoid disappointment, please do not to make any arrangements for your move until we’ve confirmed when you can move
It’s really important to stay on top of rent payments and so we ask all customers to pay 4 weeks rent at sign up. If you're paying by Direct Debit, then we will ask to pay a month’s rent. If you're going to struggle to make this payment, please let us know when you complete the pre-tenancy assessment form. Please note we are unable to process cash payments
On the day the tenancy starts we will give you a code to access a key safe at the new property. You’ll be able to get the keys and move into their home at a time that suits you
Please leave the key safe where it is, we’ll be back within a couple of weeks to remove it.
- If you're claiming Housing benefit or Universal credit it’s really important you update your benefits claim on the day of move in.
- Your move may trigger a change from Housing benefit to Universal credit. You will be sent leaflet “Will moving to a VIVID property mean that I must claim Universal Credit” in your offer email for more information on this.
- If you continue to claim Housing benefit, then you’ll need to update your local housing benefit department at the council.
- If you're claiming Universal credit, then you'll need to claim this online
- If you're already claiming Universal credit then you’ll need to update your journal
You may want to think about protecting your belongings through contents insurance. We can pass your details to My Home Contents Insurance or you can look for a supplier. We can give more details on this at sign up or can be found on our website
When you move in the gas and electric supply will likely be with British Gas. Once you’ve moved in you can change the supplier to another provider of your choice. Make sure you’ve taken some meter readings once you get your keys
It will be your responsibility to contact the local council tax office and let them know you’ve moved in
- You will be responsible for your own removal costs and potentially flooring in the new home
- White goods not supplied in general needs properties
- Make sure to report any necessary repairs via your online account
- Contact us for any issues with void works, condition or new build property queries
- All available keys will be given when you move in and no spare keys are held
- Pets allowed in majority of properties, though please check your Tenancy Agreement for more information
VIVID and its subsidiaries are committed to protecting rights and freedoms by safely and securely processing data in accordance with data protection legislation.
Further information on how we process, collect and use personal data is available on our website