Mediation
If you’re experiencing tension or a breakdown in communication with a neighbour, we understand this can feel stressful and overwhelming. Our aim is to support you in finding a positive way forward. To help, we offer free, independent mediation designed to create understanding and reduce conflict. We encourage you to show willingness to be part of the solution
Mediation is a voluntary process that helps people work through differences with the support of an impartial third party – the mediator. The mediator’s role is to create a safe, calm, and respectful space where everyone can share their perspective and explore solutions.
- The mediator does not take sides or make judgments
- We offer shuttle mediation, meaning you do not have to meet face-to-face with your neighbour. Each person is spoken to separately to reduce stress and ensure comfort
Through mediation, you can:
- Reach common ground and improve relationships and communication
- Work towards solutions that feel fair and practical for everyone involved
- Express your views safely without fear of blame or judgment
- Reduce tension – the mediator acts as a go-between to make the process less stressful
- Feel reassured about confidentiality – everything discussed in mediation stays private
If you feel mediation could help, please get in touch with us and you'll be directed to our Neighbourhoods or Anti-Social Behaviour (ASB) Team. We’ll talk through the options with you and support you every step of the way.
You can also learn more about mediation by visiting https://www.nfsmediation.org.uk/.
