Customer Influence
It means your opinions and feedback help us make decisions and improve services. You get a say in how things are done here.
You can get involved through our surveys, feedback forms on our website, or by attending meetings that we hold. Just pick the way that suits you best!
"Have Your Say" is your chance to tell us what you think about our services. Your views help us understand what's important to you and how we can serve you better.
Customer surveys help us gather a lot of feedback quickly. They let us see what's working and what's not, so we can keep improving.
Yes, your comments are important. They help us understand what we need to do better and make changes that benefit all our customers.
We welcome all types of feedback, good or bad. Sharing how you really feel helps us improve. It won't affect your services negatively.
We make sure to let our customers know how their feedback has been used. We share updates on what we've changed and improved through newsletters and on our website.
We analyse all the feedback we get to see what we need to change or keep doing. Then, we plan how to make those changes happen.
That's okay! It's never too late to start. Your views are always welcome, whether it's your first-time giving feedback or you've done it before.
Yes, besides surveys, you can give feedback by participating in focus groups, webinars, or talking to us at events, through your neighbourhood officer.
Find out more on how to get involved and shape our services
In customer meetings, we talk about our services, gather your feedback, and discuss how we can improve. It's a chance for you to speak directly to us.
Yes, your feedback can influence our decisions. We often ask for customer input on big decisions to make sure we're doing what's best for you.
We try to make giving feedback easy and accessible for everyone. We offer different way to get involved, like online, by phone, or in person, and make sure our materials are clear and simple to understand.