Aerials
We’re usually responsible for maintaining equipment that is shared by more than 1 home.
This includes:
- Communal aerials that serve multiple flats or properties
- Communal systems in blocks of flats or shared buildings
- The main TV aerial socket, which is usually located in the living room
We make sure communal aerials are working correctly, but we don’t control which TV channels are available through them.
There are also a small number of houses that use communal aerial systems. In these cases, we’ll be happy to help and maintain the shared equipment.
In some situations, maintaining TV or satellite equipment is your responsibility.
You're usually responsible if:
- You installed the aerial or aerial socket yourself as part of a property improvement
- The aerial only serves your individual home (for example, a house or a single flat)
- You have a private satellite dish, such as a Sky dish, that is not shared with other homes
If this equipment develops a fault, you’ll need to arrange repairs privately with a qualified contractor.
TV aerials and satellite systems can be complicated, especially in shared buildings.
If you’re unsure please contact us before arranging any work. We’ll check whether the equipment is communal or privately owned and guide you on next steps
If a repair to communal equipment is needed, we’ll arrange this using our specialist contractor.
- Repairs may include communal aerials and existing aerial sockets
- We do not install new aerial points or add extra sockets
- Our contractor may contact you if access or additional information is required
- The works will be carried out by one of our contractors, Metro Digital or Crystal Electronics
To raise a repair, please get in touch and we can get this raised with you. You’re unable to raise this in your online account as there are some checks that we need to complete.
Sometimes repairs require access to shared electrical cupboards.
- Please give us at least 10 working days’ notice if access is needed
- If the issue is urgent, please let us know and we’ll do our best to help sooner
- We’ll agree a date and time for access and confirm this with you
At the moment, our communal TV networks are not compatible with Sky Q systems, and there are no current plans to upgrade them. If you’re considering Sky Q, you’ll need to speak directly with Sky about alternative options.
Sometimes utility or broadband companies need formal permission to carry out work on land or buildings we own. This is known as a wayleave agreement.
- These agreements are usually requested by companies installing services and equipment like fibre broadband
- If a provider contacts you about installing new infrastructure, please let us know so we can manage the process
- This helps ensure everything is done safely and legally
