How to create a case
After your case has been created you will then have the option to message us directly through your case.
A case can be either a callback or an ongoing query that you have with VIVID. Whether you need follow-up on a previous issue or have a new question, we're here to assist you every step of the way.
The case that you create will be visible in the cases section of your online account. If you need to add any more information you can do this by messaging us in the case.
We've created a video showing how to create a case in action and the features you can find below or on our YouTube page:
You can create a case through:
- On WhatsApp, type general enquiry, once you follow all the prompts, your message will be sent over to our team who will investigate and respond by end of the next working day
- Send us a message through WhatsApp on 07401 329880
View this video showing how to message us on WhatsApp below or on our YouTube page:
- Alternatively, if you're a VIVID customer you can do this is through your online account, once logged in, you're able to raise a new case. To do this, open up the chatbot and type create a case
- Follow the prompts from the chatbot and your case will be created and sent to our Customer Experience team who will investigate and respond by end of the next working day
- You can give us a call us on 0800 652 0898. Our options have changed, so you will need to listen fully to all the options before making your selection.
- If you have an emergency outside of these times, you can call us for free on 0800 652 0898. There’ll be someone to take your call any time of day or night
We've created a video showing how to view a case in action and the features you can find below or on our YouTube page:
