Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.

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Planned downtime

We're making some exciting improvements to our services. To support these changes, there will be some temporary adjustments over this month.
Our online account will be offline for maintenance:

From Thursday 12 June at 5pm to Monday 16 June at 8am
From Wednesday 18 June at 5pm to Monday 23 June at 8am

Our customer experience team will be unavailable:

All day on Friday 13 June
All day on Thursday 19 June
All day on Friday 20 June

For emergencies, please call us on 0800 652 0898. There’ll be someone to take your call any time, day or night.
Thank you for your understanding as we work to enhance our services.