Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Am I allowed a pet?

Yes, we're happy for most of our customers to keep a pet and you don't need permission for pets such as dogs, cats, rabbits or guinea pigs. Please get our permission before getting multiple pets or a non-domesticated pet. Always refer back to the tenancy agreement or lease to make sure there are no restrictions.
We expect you to be a responsible pet owner, making sure your pet receives the right health care and that it doesn't cause any nuisance or annoyance to others.
We may visit you, to complete  a repair or complete a routine tenancy visit, so please make sure to keep pets in a separate room when we visit you in your home.
If you need written permission to keep a pet (as some local pet adoption agencies ask for this), please get in touch and we can get this arranged.

  • they're a Residential Leasing tenancy (where we act as on behalf of the landlord)
  • the lease or the tenancy agreement says that pets are not allowed

  • Wouldn't normally be kept in a home, like a sheep, goat or pig
  • Is banned under the Dangerous Dog Acts of 1991 and 2006
  • Is listed under the 1976 Dangerous Wild Animals Act and they don’t have a licence for it

XL Bully dogs, a type of American Bully breed, often fall under breed-specific legislation (BSL) due to their appearance or perceived breed characteristics. Here's a general overview of common legislation and advice in the UK:

  • It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption
  • From 31 December 2023, owners must keep XL bully dogs on a lead and muzzled when in public. It's also an offence to breed, sell, advertise, exchange, gift, rehome, abandon, or allow XL Bully dogs to stray
  • From 31 January 2024, it's illegal to own an XL Bully unless it's registered on the Index of Exempted dogs and is compliant with the requirements
  • From Thursday 1 February 2024 owners without certificate of exemption face a criminal record and an unlimited fine if they're found to be in possession of an XL Bully type, and their dog could be seized
  • If your dog is older than one year old on 31 January 2024, it must be neutered by 30 June 2024
  • If your dog is less than one year old on 31 January 2024, it must be neutered by 31 December 2024

Further information regarding government guidance/Certificate of Exemption can be found on the government website

We may visit you to complete a repair or complete a routine tenancy visit, so please make sure to keep XL Bullies muzzled and in a separate room. We may also ask to see a valid Certificate of Exemption.

You should report it to the Police on 101 and to VIVID if you think that the dog doesn’t have a valid Certificate of Exemption.

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