Help and Support

This is a dedicated area for our customers with lots of information on our services, as well as the different help and support that we can provide.


Am I allowed a pet?

Yes, we're happy for most of our customers to keep a pet and you don't need permission for pets such as dogs, cats, rabbits or guinea pigs. Please get our permission before getting multiple pets or a non-domesticated pet. Always refer back to the tenancy agreement or lease to make sure there are no restrictions.
We expect you to be a responsible pet owner, making sure your pet receives the right health care and that it doesn't cause any nuisance or annoyance to others.
We may visit you, to complete  a repair or complete a routine tenancy visit, so please make sure to keep pets in a separate room when we visit you in your home.
If you need written permission to keep a pet (as some local pet adoption agencies ask for this), please get in touch  and we can get this arranged.

  • they're a Residential Leasing tenancy (where we act as on behalf of the landlord)

  • the lease or the tenancy agreement says that pets are not allowed 

  • Wouldn't normally be kept in a home, like a sheep, goat or pig

  • Is banned under the Dangerous Dog Acts of 1991 and 2006

  • Is listed under the 1976 Dangerous Wild Animals Act and they don’t have a licence for it

XL Bully dogs, a type of American Bully breed, often fall under breed-specific legislation (BSL) due to their appearance or perceived breed characteristics. Here's a general overview of common legislation and advice in the UK:

  • It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption

  • From 31 December 2023, owners must keep XL bully dogs on a lead and muzzled when in public. It's also an offence to breed, sell, advertise, exchange, gift, rehome, abandon, or allow XL Bully dogs to stray

  • From 31 January 2024, it's illegal to own an XL Bully unless it's registered on the Index of Exempted dogs and is compliant with the requirements

  • From Thursday 1 February 2024 owners without certificate of exemption face a criminal record and an unlimited fine if they're found to be in possession of an XL Bully type, and their dog could be seized

  • If you have an XL Bully must be neutered, and you must have sent proof to Defra by the deadline for your dog. All deadlines have now passed. If your dog wasn’t neutered by the deadline on 30 June 2024 and you haven’t sent proof, your Certificate of Exemption won’t be valid. Please contact your local police force and continue to follow the other exemption requirements. You should still have your dog neutered even if you missed the deadline.

Further information regarding government guidance/Certificate of Exemption can be found on the government website.

We may visit you to complete a repair or complete a routine tenancy visit, so please make sure to keep XL Bullies muzzled and in a separate room. We may also ask to see a valid Certificate of Exemption.

You should report it to the Police on 101 and to VIVID if you think that the dog doesn’t have a valid Certificate of Exemption.

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