Help & Support

You can find lots of information on our services below, as well as the different help and support that we can provide.


Pet nuisance

Pets bring joy to their owners, however, there can also be challenges associated with pet nuisances. A pet nuisance refers to behaviour or actions of a domestic animal that cause inconvenience, disturbance, or annoyance to others in the community such as excessive barking, roaming, or waste-related issues, can sometimes lead to conflicts with neighbours and community members.

If your neighbour's pet is causing noise or damage, try and talk to your neighbour or write them a note. They don't know what you can hear in your home or how their pet is behaving when they're not there. 
If you don't feel you can talk to them or if you feel threatened by them, speak to us.

If this is causing a serious problem for your household and you haven't been able to resolve with your neighbour, we'll talk to you and the pet owner to try and find a solution.
If this doesn't work, we may consider: 

  • Arrange for an independent mediator to help you sort out the issue yourselves
  • Ask them to agree to terms in an Acceptable Behaviour Agreement to be a responsible pet owner
  • Involve the RSPCA or the police
  • Get an injunction (court order) to remove the animal or stop the owner from doing certain things

XL Bully dogs, a type of American Bully breed, often fall under Breed-Specific Legislation (BSL) due to their appearance or perceived breed characteristics. Here's a general overview of common legislation and advice in the UK:

  • It’s a criminal offence to own or possess an XL Bully dog in England and Wales unless you have a valid Certificate of Exemption.
  • From 31 December 2023, owners must keep XL bully dogs on a lead and muzzled when in public. It's also an offence to breed, sell, advertise, exchange, gift, rehome, abandon, or allow XL Bully dogs to stray
  • From 31 January 2024, it's illegal to own an XL Bully unless it's registered on the Index of Exempted dogs and is compliant with the requirements
  • From Thursday 1 February 2024 owners without certificate of exemption face a criminal record and an unlimited fine if they're found to be in possession of an XL Bully type, and their dog could be seized.
  • If your dog is older than one year old on 31 January 2024, it must be neutered by 30 June 2024
  • If your dog is less than one year old on 31 January 2024, it must be neutered by 31 December 2024

Further information regarding government guidance/Certificate of Exemption can be found on the government website

We may visit you to complete a repair or complete a routine tenancy visit, so please make sure to keep XL Bullies muzzled and in a separate room. We may also ask to see a valid Certificate of Exemption.

You should report it to the police on 101 and to VIVID if you think that the dog doesn’t have a valid Certificate of Exemption.

Get more advice on dealing with nuisance caused by pets on the government website.

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